Problem attaching to malariacontrol.net

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Profile Byron Leigh Hatch @ team Carl ...
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Joined: 30 Aug 05
Posts: 505
Canada
Message 36888 - Posted: 17 Feb 2011, 8:43:52 UTC

BOINC 6.10.58

WXP Professional x86 Edition, Service Pack 3, (05.01.2600.00)

I hope it's ok to post my problem to this form :)

I'm trying to attach to the project: malariacontrol.net

I already have an existing account at: malariacontrol.net

I of course have the same e mail and pass word for all 16 BOINC project that I'm attached to.

So I just need to Re Set that password at malariacontrol.net so that I can attach to: malariacontrol.net

so: for resetting my password.

Forgot your account info?
1) If you know your account's email address, and you can receive email there:
Enter the email address below, and click OK. You will be sent email instructions for resetting your password.

Email sent
Instructions have been emailed to: xxxxx
If the email doesn't arrive in a few minutes, your ISP may be blocking it as spam. In this case please contact your ISP and ask them to not block email from no_reply@malariacontrol.net.


the e mail doesn't ever arrive from: no_reply@malariacontrol.net.

I have contacted my ISP and here's their respose:

The messages from the domain malariacontrol.net are not being denied explicitly but are failing to meet the technical requirements for an SMTP transmission, specifically:

Rejected HELO/EHLO must contain FQDN

This means the the message announced itself with a HELO or EHLO command without a Fully Qualified Domain Name but something generally unidentifiable, possibly hostname alone.

Also of note, the source email address is not no_reply@malariacontrol.net but rather www-data@malariacontrol.net.

If the SMTP mail transport agent is configured to correctly identify itself to the recipient SMTP mail transport agent the email message will be accepted and delivered accordingly.

Dennis Wolfenden

Ticket Details
===
Ticket ID: 17543
Department: Support: Escalations
Status: Open

===

So how can I solve my problem ? :) ?

I'm not able to post to the: malariacontrol.net. Message boards

"maire"
is a:
Volunteer moderator
Project administrator
Project developer
and
Project scientist for: malariacontrol.net.

could ... may maybe some one .... contact ... "maire" ... about my problem ???

any help much appreciated :)

Byron

===





===
I'm the founder of the BOINC Wide team ... team Carl Sagan
A 'BOINC-wide team' is one that exists on all BOINC projects, present and future, with an identical name and founder email address. This web site lets you create and manage BOINC-wide teams.

To create a BOINC-wide team: Create an account ... I have Create an account ... years ago ... the account is still active.
and a team on this site. If you already have a team on one or more BOINC projects, use the exact same team name and email address.
Validate your email address on this site (otherwise your team will be ignored).
I have validated my email address on this site
===


thank you for any help
Byron
:)

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Claggy

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Joined: 23 Apr 07
Posts: 1112
United Kingdom
Message 36890 - Posted: 17 Feb 2011, 11:11:28 UTC - in response to Message 36888.  
Last modified: 17 Feb 2011, 11:18:58 UTC

Try logging in using the <authenticator> instead (if you have it), then change the password,

Have you got Webmail access at that email account, if you log on you might find filtered Spam messages there,

Claggy
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Profile Jord
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Message 36892 - Posted: 17 Feb 2011, 11:33:44 UTC

I've sent Nicolas an email with request to come help you, Byron.
Perhaps that he can give you your account key through PM, or direct email.
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Profile Jord
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Message 36898 - Posted: 17 Feb 2011, 18:38:07 UTC

Byron will be approached by Nicolas through email (with thanks for the quick answer, Nick!).

In the mean time, if anyone else ever finds themselves in this situation, check Malaria's personnel page, down in the right corner there's a "Contact show/hide" link. Click it to find a contact form directly to the project people.
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Profile Byron Leigh Hatch @ team Carl ...
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Message 36899 - Posted: 17 Feb 2011, 19:57:07 UTC - in response to Message 36898.  

12:00 _ Noon here on the west coast of Canada :)

Byron will be approached by Nicolas through email (with thanks for the quick answer, Nick!).

In the mean time, if anyone else ever finds themselves in this situation, check Malaria's personnel page, down in the right corner there's a "Contact show/hide" link. Click it to find a contact form directly to the project people.


Jord thank you very much!

Claggy ... also thank you very much for your reply to my post!

Nicolas Maire, sent me the following e mail:

Dear Byron,

Jord sent me a mail about your problem re-attaching to malariacontrol.net.

I think you should be able to recover your password

by using the authenticator I found in our database for your account:

Hope this helps, otherwise let me know.

Best wishes,
Nick

Nicolas Maire
Swiss Tropical and Public Health Institute
Dept. Epidemiology & Public Health


I'm now attached to malariacontrol.net on my two computers and now crunching WU's :)

I'm just now going send an e mail to Nick to thank him for his quick reply!

again thank you so much:

Nick
Jord
Claggy

Best Wishes
Byron
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Profile Byron Leigh Hatch @ team Carl ...
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Message 36908 - Posted: 18 Feb 2011, 18:11:54 UTC - in response to Message 36892.  

I've sent Nicolas an email with request to come help you, Byron.
Perhaps that he can give you your account key through PM, or direct email.


Update:

Re: My problem attaching to malariacontrol.net

Many thanks to:

Dr Nicolas Maire, Project scientist for: malariacontrol.net

for his kind assistance and advise ... to me.

Dr Nicolas Maire, Project scientist for: malariacontrol.net sent me the following e mail:

Dear Byron,

Glad this worked!

Thanks for forwarding the problem description from your ISP,

they seem to have a very strict spam filter

We'll have a look to see if there is something we can do on our mail configuration to fix this.

Thanks for your support for our project!

Nick
-
Nicolas Maire
Swiss Tropical and Public Health Institute
Dept. Epidemiology & Public Health


again thank you so much:

Nick
Jord
Claggy

Best Wishes
Byron
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Richard Haselgrove
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Message 36912 - Posted: 18 Feb 2011, 19:06:49 UTC - in response to Message 36908.  

...
Thanks for forwarding the problem description from your ISP,

they seem to have a very strict spam filter
...

This might be included in a handy list of "Common Gotchas for new project admins".

In the past, I've received emails like

You have received a new private message at AQUA@home.

where the sender has appeared as

Apache <apache@localhost.localdomain>

If I were an ISP, I think my spam filter would block that one too!
ID: 36912 · Report as offensive

Message boards : Questions and problems : Problem attaching to malariacontrol.net

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