| Info | Message |
|---|---|
| 1) Message boards : BOINC Manager : Connection Problems
Message 2307 Posted 28 Dec 2005 by Jon Pinkus |
Paul and Andrew: Thank you both for your very thoughtful replies last week (Dec. 23). I apologize to you 2 for the tone of my post, but I was EXASPERATED after having uninstalled and reinstalled the software -- over and over -- after it inexplicably quit working, then followed the directions only to have the BOINC Manager, I believe, claim -- over and over -- it cannot connect with the BOINC client! When it's sitting right there on my computer? Nor could I reattach it to the SETI website. So I then SCOURED the website looking for direct lines of help. Instead any Help, I felt like I was being led around in mazes and circles by a writing from a certain type of tech guy who knows, say, the 5-15 intermediate steps in a certain process but only mentions 2 or 3 of those steps. So I FELT like I was left high, dry, and lost. That, on top of being told to switch, in the first place, from a SETI AT HOME program protocol that had run seamlessly on my computer for around 2-3 years ... well, I thought, "Here we go again with people putting out Beta Versions BEFORE they're adequately tested and debugged." And thus my resulting way over the top nastygram. Yeah, I thought to myself as I wrote it that the nasty tone might mean I'd probably be spurned, but I thought it better to sacrifice myself if it meant the sites got more user-friendly so people wouldn't just give up and turn away when a working program just up and quits inexplicably after flawless operation for several weeks, and then fails repeatedly to reinstall properly. I did not want to bug you guys. I wanted to fix it myself. So A CLEAR STATEMENT at strategic spots ON THE WEBSITE OF WHERE HELP IS AVAILABLE would have brought me to this posting center -- and elicited a very friendly email from me because I had a feeling that a certain degree of this overall network of sites was maintained by "volunteers" if you will. My tone was out of line, but the site needs to get more user friendly, too. I will treat you guys to a brew or a lunch next time I'm out your way in the Bay Area. I have given up for now and restarted my Lance Armstrong screen saver instead. |
| 2) Message boards : BOINC Manager : Connection Problems
Message 2188 Posted 23 Dec 2005 by Jon Pinkus |
The lot of you should be ashamed at how opaque your sites and menus are to a nonscientific user. NOWHERE is there a Help button. NOWHERE is there a contact us button. NOWHERE is there a phone number. Now, I had been running SETI at Home for 2 or 3 years. I got these Notices from "BOINC" about a need to "change over." And I have had trouble ever since. Now the idiot program is claiming it cannot connect to its local host sitting six inches from my right shoulder!! This just after a computer restart! I follow the directions on the menu, and I am caught in a machine idiot loop, and I have to come here hoping for some help from people I am sure will not EVER bother to pick up a phone and call. Shame on the lot of you. You could have so many, many thousands if not millions more participants. I installed the new BOINC program, I'd installed the "old" BOINC program. It ran fine for a few days. I had to disconnect from the Einstein project because the program suddenly informed me there was a "graphics" incompatibility with the NEW program. Well, if the OLD one worked, WHY did you idiots "fix" it. Right now, BOINC is just oink. Will someone please help me? I do not want to put my email address here because Spammer Bots will harvest it. But I will share phone numbers with someone who will help. And I will recruit others to this Project if you can EVER convince me it is worth the frustration of all the silliness I've waded through. Jon Pinkus Washington DC |
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