Thread 'Climate@Home email system is broken'

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Nikolay A. Saharov

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Joined: 1 Sep 05
Posts: 15
Russia
Message 52137 - Posted: 25 Jan 2014, 10:37:47 UTC

Climate@Home project's email system is broken.

I can't restore a password for my account in the project because
Email failed

Can't send email to {my Email address}


Please report to project admins about this problem.

Thanks.

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Jacob Klein
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Message 52455 - Posted: 9 Feb 2014, 4:03:42 UTC
Last modified: 9 Feb 2014, 4:04:55 UTC

Please consider going to the Climate@Home forums, and reporting the problem there. This forum here, is the BOINC program forums (projects section), not a project's actual forums (where problems should be reported).
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Profileidahofisherman
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Message 52457 - Posted: 9 Feb 2014, 7:51:09 UTC
Last modified: 9 Feb 2014, 7:51:44 UTC

He is probably between a rock and a hard place. Since he can not login to Climate@Home he can not enter a new or reply to an existing forum entry, Just like this system. Its to bad that you can not spare a little time to assist a fellow boincer. Its no wonder that we get frustrated with this kind of rely, when you gurus give pre-made answers and/or assume we know more than we do. If we did we wouldn't be looking for assistance. I believe if Jacob had thought about this problem he would have came to the same conclusion that I did.



Try setting up another new account with a different email address so that you can enter a notice into the form and once the password/email is corrected. delete the new account and follow the procedure for forgot password for the old account.
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Nikolay A. Saharov

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Message 52458 - Posted: 9 Feb 2014, 8:27:56 UTC - in response to Message 52457.  

Thank you, idahofisherman, you are right: can't restore password -> can't log in -> can't post in the forums about email system problems -> can't restore password...

I was hoping that someone who already is in the project will inform the project administration about that problem.

It seems that an account cannot be deleted, so I did not want to create an additional account.
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ProfileJord
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Message 52459 - Posted: 9 Feb 2014, 8:35:42 UTC - in response to Message 52458.  

You cannot delete an account yourself, but for an admin this isn't a problem. (mysql> DELETE from [table name] where [field name] = 'username';)
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Jacob Klein
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Message 52461 - Posted: 9 Feb 2014, 12:34:39 UTC - in response to Message 52457.  
Last modified: 9 Feb 2014, 12:45:16 UTC

I apologize. I was actually trying to be helpful.

The suggestion of going to the project's forums using a new account, to report the problem, is probably the best approach (Thanks idahofisherman). And I see Nikolay has now done that.
http://climateathome.com/climateathome/forum_thread.php?id=124

I hope they fix it, but I wouldn't hold my breath. There are many unresolved problems at the Climate@Home project that are being ignored.

Thanks,
Jacob
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Message boards : Projects : Climate@Home email system is broken

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