BOINC 7.0.25 occasional Windows Explorer Crash

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Andyholic

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Joined: 14 May 12
Posts: 1
Germany
Message 44147 - Posted: 14 May 2012, 19:14:28 UTC

Hello Boinc-Friends!

I' am using the Boinc-Client to participate in projects like einstein@home and world community grid.

I have the problem that windows explorer kills itself while running the client. Otherwise my Win7 64x rig is very reliable and the explorer crashes do only occur if I run Boinc.

Other people do seem to have the same problem:

http://forums.overclockers.co.uk/showthread.php?t=18395669

Does anyone know this problem and can help?

Greetings from Germany,

Andyholic
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stresstool

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Joined: 1 Jun 12
Posts: 1
United States
Message 44377 - Posted: 1 Jun 2012, 22:27:10 UTC

Me too. Random Explorer crash and Boinc manager crashes along with it.

Boinc managing SETI, Rosetta and LHC

System specifics: Need anything else?

------------------
System Information
------------------
Time of this report: 6/1/2012, 15:22:37
Machine name: DAVEW7
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_gdr.120330-1504)
Language: English (Regional Setting: English)
System Manufacturer: System manufacturer
System Model: System Product Name
BIOS: BIOS Date: 05/10/11 10:26:41 Ver: 08.00.15
Processor: Intel(R) Core(TM) i7 CPU 970 @ 3.20GHz (12 CPUs), ~3.2GHz
Memory: 12288MB RAM
Available OS Memory: 12280MB RAM
Page File: 3659MB used, 20896MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 11
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
DxDiag Version: 6.01.7601.17514 32bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Sound Tab 2: No problems found.
Sound Tab 3: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: NVIDIA GeForce GTX 580
Manufacturer: NVIDIA
Chip type: GeForce GTX 580
DAC type: Integrated RAMDAC
Device Key: Enum\PCI\VEN_10DE&DEV_1080&SUBSYS_15803842&REV_A1
Display Memory: 4063 MB
Dedicated Memory: 1503 MB
Shared Memory: 2559 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: DELL ST2310
Monitor Id: DELF01C
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: DVI
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 8.17.0012.9610 (English)
Driver Version: 8.17.12.9610
DDI Version: 11
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 2/29/2012 17:02:00, 17642816 bytes
WHQL Logo'd: n/a
WHQL Date Stamp: n/a
Device Identifier: {D7B71E3E-53C0-11CF-787E-8C351FC2C535}
Vendor ID: 0x10DE
Device ID: 0x1080
SubSys ID: 0x15803842
Revision ID: 0x00A1
Driver Strong Name: oem11.inf:NVIDIA_SetA_Devices.NTamd64.6.1:Section035:8.17.12.9610:pci\ven_10de&dev_1080
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeVC1_C ModeWMV9_C
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Kiska

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Joined: 12 Apr 12
Posts: 19
Australia
Message 44385 - Posted: 2 Jun 2012, 10:20:52 UTC

A simple fix would be to update windows and have the latest service pack installed, microsoft released a update for explorer for boinc making it crash first update then check if its not fixed than there is nothing else I can do without experimenting with it myself
ID: 44385 · Report as offensive
Ignitor
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Joined: 5 Jul 12
Posts: 3
Germany
Message 44750 - Posted: 5 Jul 2012, 8:39:55 UTC - in response to Message 44385.  

I'm facing the same problem. Sometimes, I even get a blue screen.

I just downloaded the latest version 7.0.28 because according to the VersionHistory, it contains some bug fixes that might help. Particularly the one about "status code 1" might fix this because the blue screens always showed some message about "Status Code 0x000001".

I will report back if I get the feeling that it is fixed.
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Profile Jord
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Joined: 29 Aug 05
Posts: 15113
Netherlands
Message 44752 - Posted: 5 Jul 2012, 10:27:28 UTC - in response to Message 44750.  

Blue screens of Death show STOP errors, not status codes.
If your computer shows STOP Error 0x000001, you may want to check out http://support.microsoft.com/kb/935936.

Else, please check Windows Event Viewer (Start->Administrative Tools->Event Viewer) for the correct error message. Or write it down next time you see it.
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Germany
Message 44798 - Posted: 9 Jul 2012, 7:34:17 UTC - in response to Message 44752.  
Last modified: 9 Jul 2012, 7:34:43 UTC

Blue screens of Death show STOP errors, not status codes.

Oh. Ok. I mixed that up.

If your computer shows STOP Error 0x000001, you may want to check out http://support.microsoft.com/kb/935936.

This problems seems to be related to Windows Vista only but I got Windows 7.

Else, please check Windows Event Viewer (Start->Administrative Tools->Event Viewer) for the correct error message. Or write it down next time you see it.

Thanks for the tip. In the event view I saw that the error code is actually 0x0000001e.

Independently, the problem with the explorer crashes persists in version 7.0.28. I filed a bug report: http://boinc.berkeley.edu/trac/ticket/1197
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Ignitor
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Germany
Message 47591 - Posted: 31 Jan 2013, 11:35:11 UTC - in response to Message 44798.  

Investigated the problem a bit more and now I got the impression that it is related to the graphics card.

See: http://boinc.berkeley.edu/trac/ticket/1197#comment:2
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Message boards : Questions and problems : BOINC 7.0.25 occasional Windows Explorer Crash

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