Windows 64 version not installing on Vista 64 laptop

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Matt Chambers

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Joined: 22 Mar 06
Posts: 9
United States
Message 12996 - Posted: 11 Oct 2007, 4:04:09 UTC

Hi,
I have been unable to get the Windows 64 version of BOINC to install on my machine, a new HP laptop runninh Windows Vista. I've tried both '20' and '21' with and without BOINC currently running and I always get this message: "This installation package is not supported by this processor type. Contact your product vendor."

Thanks!

Here is my computer's information, as collected by the Belarc Advisor program:
Operating System
Windows Vista Home Premium (build 6000)

System Model
Hewlett-Packard Presario F500 (GF596UA#ABA) Rev 1
Enclosure Type: Notebook

Processor
1.70 gigahertz AMD Athlon 64 X2 Dual Core TK-53
64 kilobyte primary memory cache
512 kilobyte secondary memory cache

Main Circuit Board
Board: Quanta 30D3 65.37
Bus Clock: 200 megahertz
BIOS: Hewlett-Packard F.18 05/31/2007

Drives
80.02 Gigabytes Usable Hard Drive Capacity
22.24 Gigabytes Hard Drive Free Space

Optiarc DVD RW AD-7530B ATA Device [CD-ROM drive]
Hitachi HTS541680J9S SCSI Disk Device (80.02 GB) -- drive 0

Memory Modules
958 Megabytes Installed Memory


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Profile Jord
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Message 12997 - Posted: 11 Oct 2007, 7:30:22 UTC
Last modified: 11 Oct 2007, 7:31:16 UTC

I must say I never heard of that error and it's not an Installshield or BOINC error, more one of the operating system. But since people can install it to Intels and AMDs without a problem, it may be your UAC or Windows Defender (or both) that's hyper-active.

Do you get this error immediately upon starting the installer, or when trying to run BOINC after you installed it? If after you installed it, where did you install it to? If the default location, try to install BOINC in its own directory away from the C:Program Files directory. Vista of all sorts does not like programs that write to the disk to live in that directory. So change the install directory to C:BOINC

If immediately upon trying to install, then do check this thread first.

And if neither...
Are you sure your Vista is 64 bits? This error also pops up when you try to install a 64bit program on a 32bit operating system, which are incompatible. You **can** install a 32bit program on a 64bit OS, but not the other way around.
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Nicolas

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Argentina
Message 13007 - Posted: 11 Oct 2007, 14:28:19 UTC - in response to Message 12996.  

Hi,
I have been unable to get the Windows 64 version of BOINC to install on my machine, a new HP laptop runninh Windows Vista. I've tried both '20' and '21' with and without BOINC currently running and I always get this message: "This installation package is not supported by this processor type. Contact your product vendor."

That's what I got when trying to install BOINC x64 and POV-Ray x64 on my new AMD 64-bit processor. Reason: I have 32-bit Windows XP (the guy who built the machine said it was because there was a real bad lack of drivers for x64).

So yeah, you sure you have the 64-bit version of Vista?
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Matt Chambers

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Message 13071 - Posted: 14 Oct 2007, 6:00:43 UTC - in response to Message 13007.  

Thanks Nicolas and Ageless,

It turns out that Nicolas had the answer: My new 64-bit, Compaq/HP Presario laptop computer that came with Vista is running 32-bit Vista! That seems really cheap, especially since you can't 'upgrade', apparently, from 32- to 64-, but have to buy the whole thing anew. darn.

Since I only need performance for BOINC, any idea how much moving to 64 bit would help me?

Thanks,
Matt

Hi,
I have been unable to get the Windows 64 version of BOINC to install on my machine, a new HP laptop runninh Windows Vista. I've tried both '20' and '21' with and without BOINC currently running and I always get this message: "This installation package is not supported by this processor type. Contact your product vendor."

That's what I got when trying to install BOINC x64 and POV-Ray x64 on my new AMD 64-bit processor. Reason: I have 32-bit Windows XP (the guy who built the machine said it was because there was a real bad lack of drivers for x64).

So yeah, you sure you have the 64-bit version of Vista?


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MikeMarsUK

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Message 13073 - Posted: 14 Oct 2007, 9:10:13 UTC
Last modified: 14 Oct 2007, 9:11:59 UTC


Minimal or no difference for most projects, although APS@Home has around 50% increase, and ABC also has an increase.


The main improvement of 64-bit over 32-bit is due to increased memory addressability, i.e., 4GB of RAM and above. There are no projects which require 4GB of address space yet (although Carl from CPDN was working on one, but this is on the back-burner now). Does your new PC have 4GB or more of memory?


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Matt Chambers

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Message 13111 - Posted: 16 Oct 2007, 22:42:46 UTC

Thanks MikeMarsUK.

I only have 1 GB on the machine, so I guess I will wait for a while before upgrading Vista, perhaps at the same time I add more memory.

Is there a forum or site that advises on how to get the most out of your machine while using BOINC? For example, would 2 GB memory be significantly better than 1 GB for BOINC applications?

Matt Chambers


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Message 13112 - Posted: 16 Oct 2007, 23:46:45 UTC - in response to Message 13111.  

Is there a forum or site that advises on how to get the most out of your machine while using BOINC?

You're on them. ;-)
For example, would 2 GB memory be significantly better than 1 GB for BOINC applications?

Most projects out there don't need much memory. The few that do need the extra bit of memory do advertise that on their homepage, or in the (sparsely available) system requirements.

And then you only need lots more memory when you run those projects on multiple CPUs, as each CPU takes that amount of memory.

So there's that difference between running, for instance, Enigma@Home which uses 940KB for its application and 1,380KB for the wrapper and Predictor@Home which uses 770MB at the end of a task. Quadruple both if you have 4 CPUs and you know what I mean.
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Lizardtail

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Message 13291 - Posted: 26 Oct 2007, 4:27:26 UTC - in response to Message 12996.  
Last modified: 26 Oct 2007, 4:52:31 UTC

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Lizardtail

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Message 13292 - Posted: 26 Oct 2007, 4:27:27 UTC - in response to Message 12996.  
Last modified: 26 Oct 2007, 4:41:11 UTC

HI Matt
I have an AMD TL-60 64 bit and it came with both 64 bit and 32 bit Vista, i had a hard time getting bonic to be stable on my system back in march but get Vista Ultimate and make sure it has both versions the back up system and other parts are worth it! After learning how to set everything up right now my system is getting very stable and i run Bonic 24/7 at 100% CPU power on my laptop with a cooler. I have 2 gigs built in and i notice vista uses about 35% to 40% of memory and when i have bonic running it goes up too about 50% to 60%.

I tried switching to a 64 bit version of Bonic but some of my projects couldn't run on the 64 bit one and i went back to the 32 bit and everything from Bonic to my computer and projects are very stable and very enjoyable to run now. I'm really racking up the credits now! lol

I'm running Bonic version 5.10.20 and i can pause projects to do other things and if i run into any problems or need to restart i never lose any of the work my computers been doing, its GREAT!

CHeck it out oh and set your program updating to manual and check once a week for vista updates and to the same for norton if you have it cause they have updated me and shut my computer down to install and caused me to lose data before but not now.

I'm running an HP DV9225us and with vista you need 2 gigs for the stuff you'll be able to do. Oh and running 7 different projects bonic uses only about 1.2 gigs on my HD.

Hope this helps




Hi,
I have been unable to get the Windows 64 version of BOINC to install on my machine, a new HP laptop runninh Windows Vista. I've tried both '20' and '21' with and without BOINC currently running and I always get this message: "This installation package is not supported by this processor type. Contact your product vendor."

Thanks!

Here is my computer's information, as collected by the Belarc Advisor program:
Operating System
Windows Vista Home Premium (build 6000)

System Model
Hewlett-Packard Presario F500 (GF596UA#ABA) Rev 1
Enclosure Type: Notebook

Processor
1.70 gigahertz AMD Athlon 64 X2 Dual Core TK-53
64 kilobyte primary memory cache
512 kilobyte secondary memory cache

Main Circuit Board
Board: Quanta 30D3 65.37
Bus Clock: 200 megahertz
BIOS: Hewlett-Packard F.18 05/31/2007

Drives
80.02 Gigabytes Usable Hard Drive Capacity
22.24 Gigabytes Hard Drive Free Space

Optiarc DVD RW AD-7530B ATA Device [CD-ROM drive]
Hitachi HTS541680J9S SCSI Disk Device (80.02 GB) -- drive 0

Memory Modules
958 Megabytes Installed Memory


ID: 13292 · Report as offensive

Message boards : BOINC Manager : Windows 64 version not installing on Vista 64 laptop

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