Returning, now connection problem?

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SparksDT

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Message 112547 - Posted: 18 Aug 2023, 18:58:13 UTC

I have returned to Boinc after some time having resolved some computer problems. Now I am running Windows 11 (last used on Windows 7) and am unable to seemingly connect to anything. When trying to connect to a project, it will ask my login info, then will prompt me with "Login Failed". This happens with any project I try to connect to. I have logged onto the sites which I wish to connect (ie: Milkyway@Home) to verify my login credentials, and was successful. I also made a Science United account to see if that would work.

In the event log trying to connect to Science United we return "No account found". When try to connect to any project as above with the login failed, the event log only shows "Fetching configuration file from [whatever project]".

I have verified through windows firewall that boinc.exe and boincmgr.exe are allowed through. I think I have allowed access the proper way through my network router (though I did get a bit confused and don't remember having to do so in the past).

I must be missing something, please help.
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Dr Who Fan
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Message 112548 - Posted: 18 Aug 2023, 20:14:04 UTC - in response to Message 112547.  
Last modified: 18 Aug 2023, 20:19:07 UTC

First off, Science United is an ACCOUNT MANAGER and doesn't know about any previous accounts you might of had at the various projects.

If you had an account at the various projects previously you were registered and attached to you would need to use the login and password from those projects.

If you forget your password for a project and still have same email address, you can request the recovery information sent to you.

Edit to add... If you want to use Science United to decide what projects to attach to, you would need to register and create an account. By using Science United you will not get credits on your individual accounts and have no direct control of what individual projects you want to run in BOINC.
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ProfileJord
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Message 112549 - Posted: 18 Aug 2023, 20:28:43 UTC - in response to Message 112547.  

Also, please tell us which BOINC version you use.
And check things like VPN, proxy, corporate firewall.
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SparksDT

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Message 112550 - Posted: 18 Aug 2023, 21:39:53 UTC - in response to Message 112549.  

First off, Science United is an ACCOUNT MANAGER.
If you had an account at the various projects previously you were registered and attached to you would need to use the login and password from those projects.

Edit to add... If you want to use Science United to decide what projects to attach to, you would need to register and create an account. By using Science United you will not get credits on your individual accounts and have no direct control of what individual projects you want to run in BOINC.


I understand what it is, was just trying to get something connected and could not connect to that. Thought it would be good to include it was not able to connect to that either.

Also, please tell us which BOINC version you use.
And check things like VPN, proxy, corporate firewall.


Ah yes, thank you. Version 7.22.2 64bit is what I have installed. I am not using a VPN currently and this is my home network so no corporate nonsense to contend with. On my router I set up the ports that a quick search seemed to indicate boinc and boincmgr utilize to pass through to the specific computer I am trying to run on.
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Message 112551 - Posted: 18 Aug 2023, 23:55:44 UTC - in response to Message 112550.  

On my router I set up the ports that a quick search seemed to indicate boinc and boincmgr utilize to pass through to the specific computer I am trying to run on.
You shouldn't need to do that, as ports 80 (http) and 443 (https) are standard passed through on any router, else your browsers can't connect to the internet. Any other port number, like 31416, is used for communication between the BOINC client and the manager. This port can be set in your Windows firewall, but only if you have trouble connecting the client to the manager.

Can you exit & restart BOINC, then try to make contact to a project and post the log messages (CTRL+Shift+E) from start to after the failed connection?
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SparksDT

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Message 112552 - Posted: 19 Aug 2023, 0:54:38 UTC - in response to Message 112551.  

Here is the log file. Login failed still.


8/18/2023 08:50:06 PM |  | cc_config.xml not found - using defaults
8/18/2023 08:50:06 PM |  | Starting BOINC client version 7.22.2 for windows_x86_64
8/18/2023 08:50:06 PM |  | log flags: file_xfer, sched_ops, task
8/18/2023 08:50:06 PM |  | Libraries: libcurl/8.0.1-DEV Schannel zlib/1.2.13
8/18/2023 08:50:06 PM |  | Data directory: C:\ProgramData\BOINC
8/18/2023 08:50:06 PM |  | Running under account D
8/18/2023 08:50:06 PM |  | CUDA: NVIDIA GPU 0: NVIDIA GeForce GTX 1080 Ti (driver version 536.99, CUDA version 12.2, compute capability 6.1, 11264MB, 11264MB available, 12064 GFLOPS peak)
8/18/2023 08:50:06 PM |  | OpenCL: NVIDIA GPU 0: NVIDIA GeForce GTX 1080 Ti (driver version 536.99, device version OpenCL 3.0 CUDA, 11264MB, 11264MB available, 12064 GFLOPS peak)
8/18/2023 08:50:06 PM |  | Windows processor group 0: 16 processors
8/18/2023 08:50:06 PM |  | Host name: DESKTOP-XXXXXXX
8/18/2023 08:50:06 PM |  | Processor: 16 AuthenticAMD AMD Ryzen 7 5800X3D 8-Core Processor [Family 25 Model 33 Stepping 2]
8/18/2023 08:50:06 PM |  | Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 htt pni ssse3 fma cx16 sse4_1 sse4_2 movebe popcnt aes f16c rdrandsyscall nx lm avx avx2 svm sse4a osvw ibs skinit wdt tce topx page1gb rdtscp fsgsbase bmi1 smep bmi2
8/18/2023 08:50:06 PM |  | OS: Microsoft Windows 11: Professional x64 Edition, (10.00.22621.00)
8/18/2023 08:50:06 PM |  | Memory: 15.92 GB physical, 18.15 GB virtual
8/18/2023 08:50:06 PM |  | Disk: 222.20 GB total, 62.49 GB free
8/18/2023 08:50:06 PM |  | Local time is UTC -4 hours
8/18/2023 08:50:06 PM |  | No WSL found.
8/18/2023 08:50:06 PM |  | VirtualBox version: 7.0.6
8/18/2023 08:50:11 PM |  | No general preferences found - using defaults
8/18/2023 08:50:11 PM |  | Preferences:
8/18/2023 08:50:11 PM |  | -  When computer is in use
8/18/2023 08:50:11 PM |  | -     'In use' means mouse/keyboard input in last 3.0 minutes
8/18/2023 08:50:11 PM |  | -     don't use GPU
8/18/2023 08:50:11 PM |  | -     Use at most 100% of the CPU time
8/18/2023 08:50:11 PM |  | -     suspend if non-BOINC CPU load exceeds 25%
8/18/2023 08:50:11 PM |  | -     max memory usage: 7.96 GB
8/18/2023 08:50:11 PM |  | -  When computer is not in use
8/18/2023 08:50:11 PM |  | -     max CPUs used: 16
8/18/2023 08:50:11 PM |  | -     Use at most 100% of the CPU time
8/18/2023 08:50:11 PM |  | -     suspend if non-BOINC CPU load exceeds 50%
8/18/2023 08:50:11 PM |  | -     max memory usage: 14.33 GB
8/18/2023 08:50:11 PM |  | -     Suspend if no input in last 60.000000 minutes
8/18/2023 08:50:11 PM |  | -  Suspend if running on batteries
8/18/2023 08:50:11 PM |  | -  Store at least 0.10 days of work
8/18/2023 08:50:11 PM |  | -  Store up to an additional 0.50 days of work
8/18/2023 08:50:11 PM |  | -  max disk usage: 62.39 GB
8/18/2023 08:50:11 PM |  | -  (to change preferences, visit a project web site or select Preferences in the Manager)
8/18/2023 08:50:11 PM |  | Setting up project and slot directories
8/18/2023 08:50:11 PM |  | Checking active tasks
8/18/2023 08:50:11 PM |  | Setting up GUI RPC socket
8/18/2023 08:50:11 PM |  | Checking presence of 0 project files
8/18/2023 08:50:11 PM |  | This computer is not attached to any projects
8/18/2023 08:50:11 PM |  | Suspending GPU computation - computer is in use
8/18/2023 08:50:33 PM |  | Fetching configuration file from https://einstein.phys.uwm.edu/get_project_config.php
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ProfileJord
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Message 112555 - Posted: 19 Aug 2023, 14:33:04 UTC - in response to Message 112552.  

Can you open BOINC Manager, Options, Event Log Options, check http_debug, Save.
Then try to add a project.
Then copy and post the whole log.

This is quite a big log, don't worry. We need it all.
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Message 112560 - Posted: 19 Aug 2023, 20:16:50 UTC - in response to Message 112559.  

Is there anything more that the log wrote? As we're still in the middle of negotiating. BOINC is sending information to the project and receiving information, like a cookie.
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ProfileKeith Myers
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Message 112562 - Posted: 20 Aug 2023, 1:14:37 UTC

I think the problem lies here.

8/19/2023 07:50:16 PM | | Libraries: libcurl/8.0.1-DEV Schannel zlib/1.2.13
8/19/2023 07:50:29 PM | | [http] [ID#2] Info: schannel: disabled automatic use of client certificate

The host is not allowing the default project SSL certificate to be used and then falls back on trying to set a cookie which is disallowed.
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SparksDT

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Message 112563 - Posted: 20 Aug 2023, 1:38:13 UTC - in response to Message 112562.  

I'm not really a network tech, but those words sound like they belong in that order lol. So how do I go about rectifying that?
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Message 112564 - Posted: 20 Aug 2023, 9:14:02 UTC

The schannel message is a complete red herring. It's the default solution to the old problems of BOINC (central) not noticing that one or more of the SSL certificates in boinc's ca-bundle.crt file had expired and needed to have been replaced at the last update.

Your next action should have been to run the 'attach to project' wizard, and follow the steps with the email and password appropriate to the project - not your BOINC name/password. Unfortunately, those steps are not reported in the BOINC message log until the whole process is complete. We are completely blindsided here, and you'll just have to note the steps you've taken and do your best to describe them (and the responses) afterwards. Or screenshots (of the wizard's window, not the whole darn cinema screen - Alt-prtscrn) of anything you want help with.
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Message 112565 - Posted: 20 Aug 2023, 12:13:37 UTC

Reposting the last log for the puzzlers, edited and taken the email address out.
8/19/2023 07:50:16 PM | | Starting BOINC client version 7.22.2 for windows_x86_64
8/19/2023 07:50:16 PM | | log flags: file_xfer, sched_ops, task, http_debug, http_xfer_debug, network_status_debug
8/19/2023 07:50:16 PM | | Libraries: libcurl/8.0.1-DEV Schannel zlib/1.2.13
8/19/2023 07:50:16 PM | | Data directory: C:\ProgramData\BOINC
8/19/2023 07:50:16 PM | | Running under account D
8/19/2023 07:50:16 PM | | CUDA: NVIDIA GPU 0: NVIDIA GeForce GTX 1080 Ti (driver version 536.99, CUDA version 12.2, compute capability 6.1, 11264MB, 11264MB available, 12064 GFLOPS peak)
8/19/2023 07:50:16 PM | | OpenCL: NVIDIA GPU 0: NVIDIA GeForce GTX 1080 Ti (driver version 536.99, device version OpenCL 3.0 CUDA, 11264MB, 11264MB available, 12064 GFLOPS peak)
8/19/2023 07:50:16 PM | | Windows processor group 0: 16 processors
8/19/2023 07:50:16 PM | | Host name: DESKTOP-LV38SJ4
8/19/2023 07:50:16 PM | | Processor: 16 AuthenticAMD AMD Ryzen 7 5800X3D 8-Core Processor [Family 25 Model 33 Stepping 2]
8/19/2023 07:50:16 PM | | Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush mmx fxsr sse sse2 htt pni ssse3 fma cx16 sse4_1 sse4_2 movebe popcnt aes f16c rdrandsyscall nx lm avx avx2 svm sse4a osvw ibs skinit wdt tce topx page1gb rdtscp fsgsbase bmi1 smep bmi2
8/19/2023 07:50:16 PM | | OS: Microsoft Windows 11: Professional x64 Edition, (10.00.22621.00)
8/19/2023 07:50:16 PM | | Memory: 15.92 GB physical, 17.67 GB virtual
8/19/2023 07:50:16 PM | | Disk: 222.20 GB total, 65.33 GB free
8/19/2023 07:50:16 PM | | Local time is UTC -4 hours
8/19/2023 07:50:16 PM | | No WSL found.
8/19/2023 07:50:16 PM | | VirtualBox version: 7.0.6
8/19/2023 07:50:21 PM | | No general preferences found - using defaults
8/19/2023 07:50:21 PM | | Preferences:
8/19/2023 07:50:21 PM | | - When computer is in use
8/19/2023 07:50:21 PM | | - 'In use' means mouse/keyboard input in last 3.0 minutes
8/19/2023 07:50:21 PM | | - don't use GPU
8/19/2023 07:50:21 PM | | - Use at most 100% of the CPU time
8/19/2023 07:50:21 PM | | - suspend if non-BOINC CPU load exceeds 25%
8/19/2023 07:50:21 PM | | - max memory usage: 7.96 GB
8/19/2023 07:50:21 PM | | - When computer is not in use
8/19/2023 07:50:21 PM | | - max CPUs used: 16
8/19/2023 07:50:21 PM | | - Use at most 100% of the CPU time
8/19/2023 07:50:21 PM | | - suspend if non-BOINC CPU load exceeds 50%
8/19/2023 07:50:21 PM | | - max memory usage: 14.33 GB
8/19/2023 07:50:21 PM | | - Suspend if no input in last 60.000000 minutes
8/19/2023 07:50:21 PM | | - Suspend if running on batteries
8/19/2023 07:50:21 PM | | - Store at least 0.10 days of work
8/19/2023 07:50:21 PM | | - Store up to an additional 0.50 days of work
8/19/2023 07:50:21 PM | | - max disk usage: 65.23 GB
8/19/2023 07:50:21 PM | | - (to change preferences, visit a project web site or select Preferences in the Manager)
8/19/2023 07:50:21 PM | | Setting up project and slot directories
8/19/2023 07:50:21 PM | | Checking active tasks
8/19/2023 07:50:21 PM | | Setting up GUI RPC socket
8/19/2023 07:50:21 PM | | Checking presence of 0 project files
8/19/2023 07:50:21 PM | | This computer is not attached to any projects
8/19/2023 07:50:21 PM | | Suspending GPU computation - computer is in use
8/19/2023 07:50:22 PM | | [network_status] status: don't need connection
8/19/2023 07:50:22 PM | | [network_status] status: don't need connection
8/19/2023 07:50:29 PM | | Fetching configuration file from https://milkyway.cs.rpi.edu/milkyway/get_project_config.php
8/19/2023 07:50:29 PM | | [http] HTTP_OP::init_get(): https://milkyway.cs.rpi.edu/milkyway/get_project_config.php
8/19/2023 07:50:29 PM | | [http] [ID#2] Info: Trying 128.113.126.23:443...
8/19/2023 07:50:29 PM | | [http] [ID#2] Info: Connected to milkyway.cs.rpi.edu (128.113.126.23) port 443 (#0)
8/19/2023 07:50:29 PM | | [http] [ID#2] Info: schannel: disabled automatic use of client certificate
8/19/2023 07:50:29 PM | | [http] [ID#2] Info: ALPN: offers http/1.1
8/19/2023 07:50:30 PM | | [http] [ID#2] Info: ALPN: server accepted http/1.1
8/19/2023 07:50:30 PM | | [http] [ID#2] Info: using HTTP/1.1
8/19/2023 07:50:30 PM | | [http] [ID#2] Sent header to server: GET /milkyway/get_project_config.php HTTP/1.1
8/19/2023 07:50:30 PM | | [http] [ID#2] Sent header to server: Host: milkyway.cs.rpi.edu
8/19/2023 07:50:30 PM | | [http] [ID#2] Sent header to server: User-Agent: BOINC client (windows_x86_64 7.22.2)
8/19/2023 07:50:30 PM | | [http] [ID#2] Sent header to server: Accept: */*
8/19/2023 07:50:30 PM | | [http] [ID#2] Sent header to server: Accept-Encoding: deflate, gzip
8/19/2023 07:50:30 PM | | [http] [ID#2] Sent header to server: Accept-Language: en_US
8/19/2023 07:50:30 PM | | [http] [ID#2] Sent header to server:
8/19/2023 07:50:30 PM | | [http] [ID#2] Info: schannel: remote party requests renegotiation
8/19/2023 07:50:30 PM | | [http] [ID#2] Info: schannel: renegotiating SSL/TLS connection
8/19/2023 07:50:30 PM | | [http] [ID#2] Info: schannel: SSL/TLS connection renegotiated
8/19/2023 07:50:30 PM | | [http] [ID#2] Info: schannel: remote party requests renegotiation
8/19/2023 07:50:30 PM | | [http] [ID#2] Info: schannel: renegotiating SSL/TLS connection
8/19/2023 07:50:30 PM | | [http] [ID#2] Info: schannel: SSL/TLS connection renegotiated
8/19/2023 07:50:30 PM | | [http] [ID#2] Received header from server: HTTP/1.1 200 OK
8/19/2023 07:50:30 PM | | [http] [ID#2] Received header from server: Date: Sat, 19 Aug 2023 23:50:31 GMT
8/19/2023 07:50:30 PM | | [http] [ID#2] Received header from server: Server: Apache/2.4.57 (Ubuntu)
8/19/2023 07:50:30 PM | | [http] [ID#2] Received header from server: Vary: Accept-Encoding
8/19/2023 07:50:30 PM | | [http] [ID#2] Received header from server: Content-Encoding: gzip
8/19/2023 07:50:30 PM | | [http] [ID#2] Received header from server: Content-Length: 370
8/19/2023 07:50:30 PM | | [http] [ID#2] Received header from server: Content-Type: text/xml;charset=UTF-8
8/19/2023 07:50:30 PM | | [http] [ID#2] Received header from server:
8/19/2023 07:50:30 PM | |
8/19/2023 07:50:30 PM | | [http_xfer] [ID#2] HTTP: wrote 981 bytes
8/19/2023 07:50:30 PM | | [http] [ID#2] Info: Connection #0 to host milkyway.cs.rpi.edu left intact
8/19/2023 07:50:36 PM | | [http] HTTP_OP::init_get(): https://milkyway.cs.rpi.edu/milkyway/lookup_account.php?email_addr=*
8/19/2023 07:50:36 PM | | [http] [ID#2] Info: Connection 0 seems to be dead
8/19/2023 07:50:36 PM | | [http] [ID#2] Info: Closing connection 0
8/19/2023 07:50:36 PM | | [http] [ID#2] Info: schannel: shutting down SSL/TLS connection with milkyway.cs.rpi.edu port 443
8/19/2023 07:50:36 PM | | [http] [ID#2] Info: Hostname milkyway.cs.rpi.edu was found in DNS cache
8/19/2023 07:50:36 PM | | [http] [ID#2] Info: Trying 128.113.126.23:443...
8/19/2023 07:50:37 PM | | [http] [ID#2] Info: Connected to milkyway.cs.rpi.edu (128.113.126.23) port 443 (#1)
8/19/2023 07:50:37 PM | | [http] [ID#2] Info: schannel: disabled automatic use of client certificate
8/19/2023 07:50:37 PM | | [http] [ID#2] Info: ALPN: offers http/1.1
8/19/2023 07:50:37 PM | | [http] [ID#2] Info: ALPN: server accepted http/1.1
8/19/2023 07:50:37 PM | | [http] [ID#2] Info: using HTTP/1.1
8/19/2023 07:50:37 PM | | [http] [ID#2] Sent header to server: GET /milkyway/lookup_account.php?email_addr=*
8/19/2023 07:50:37 PM | | [http] [ID#2] Sent header to server: Host: milkyway.cs.rpi.edu
8/19/2023 07:50:37 PM | | [http] [ID#2] Sent header to server: User-Agent: BOINC client (windows_x86_64 7.22.2)
8/19/2023 07:50:37 PM | | [http] [ID#2] Sent header to server: Accept: */*
8/19/2023 07:50:37 PM | | [http] [ID#2] Sent header to server: Accept-Encoding: deflate, gzip
8/19/2023 07:50:37 PM | | [http] [ID#2] Sent header to server: Accept-Language: en_US
8/19/2023 07:50:37 PM | | [http] [ID#2] Sent header to server:
8/19/2023 07:50:37 PM | | [http] [ID#2] Info: schannel: remote party requests renegotiation
8/19/2023 07:50:37 PM | | [http] [ID#2] Info: schannel: renegotiating SSL/TLS connection
8/19/2023 07:50:37 PM | | [http] [ID#2] Info: schannel: SSL/TLS connection renegotiated
8/19/2023 07:50:37 PM | | [http] [ID#2] Info: schannel: remote party requests renegotiation
8/19/2023 07:50:37 PM | | [http] [ID#2] Info: schannel: renegotiating SSL/TLS connection
8/19/2023 07:50:37 PM | | [http] [ID#2] Info: schannel: SSL/TLS connection renegotiated
8/19/2023 07:50:42 PM | | [http] [ID#2] Received header from server: HTTP/1.1 200 OK
8/19/2023 07:50:42 PM | | [http] [ID#2] Received header from server: Date: Sat, 19 Aug 2023 23:50:38 GMT
8/19/2023 07:50:42 PM | | [http] [ID#2] Received header from server: Server: Apache/2.4.57 (Ubuntu)
8/19/2023 07:50:42 PM | | [http] [ID#2] Received header from server: Vary: Accept-Encoding
8/19/2023 07:50:42 PM | | [http] [ID#2] Received header from server: Content-Encoding: gzip
8/19/2023 07:50:42 PM | | [http] [ID#2] Received header from server: Content-Length: 113
8/19/2023 07:50:42 PM | | [http] [ID#2] Received header from server: Content-Type: text/xml;charset=UTF-8
8/19/2023 07:50:42 PM | | [http] [ID#2] Received header from server:
8/19/2023 07:50:42 PM | |
8/19/2023 07:50:42 PM | | [http_xfer] [ID#2] HTTP: wrote 131 bytes
8/19/2023 07:50:42 PM | | [http] [ID#2] Info: Connection #1 to host milkyway.cs.rpi.edu left intact
8/19/2023 07:50:54 PM | | [network_status] status: don't need connection
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Message 112566 - Posted: 20 Aug 2023, 12:19:33 UTC - in response to Message 112564.  

Your next action should have been to run the 'attach to project' wizard, and follow the steps with the email and password appropriate to the project - not your BOINC name/password. Unfortunately, those steps are not reported in the BOINC message log until the whole process is complete.
True. Make absolutely sure you type the password correctly, as I am not sure if BOINC will give an error message if that's wrong. AFAIK it gives a generic "cannot connect" message.

I usually type in my password into Notepad and copy it again from there for each paste. Or, since I have all my logins stored in a password manager, copy it directly from there.
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Message 112567 - Posted: 20 Aug 2023, 20:56:09 UTC - in response to Message 112566.  

Well...... I was taking literally click-by-click screenshots of the steps I took to verify all my information and log into a project through Boinc account manager. I got a login failed message again, got really angry and walked away, then came back, clicked back, re-pasted my password and user email from the same source...... and it logged in. I then proceeded to log in to all the projects I wanted with 0 issue.

IDFK

Thank you everyone who offered assistance, it was greatly appreciated.
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Message 112568 - Posted: 20 Aug 2023, 21:15:28 UTC - in response to Message 112567.  

🥳🎂
Congratulations 👏🏼

A space before or after the password will also give trouble.

But that said, let's put it down to finicky computers. 😂
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