Downloaded tasks showing as Downlaoding only, seem stuck

Message boards : Questions and problems : Downloaded tasks showing as Downlaoding only, seem stuck
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Phil

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Joined: 25 Jun 22
Posts: 4
Message 109668 - Posted: 20 Aug 2022, 10:21:49 UTC

Running Mac/os Monterey 12.5.1
Bonic Mgr 7.20.2
WorldCommunityGrid
I have two identical mac systems, one is successfully running tasks, the other is "stuck" there are multiple >20 tasks downloading, under "tasks" tab and when I look to "transfer" tab they are showing as download pending ??????

Issue is ........
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Profile Dave
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Joined: 28 Jun 10
Posts: 2000
United Kingdom
Message 109669 - Posted: 20 Aug 2022, 10:29:26 UTC - in response to Message 109668.  

Running Mac/os Monterey 12.5.1
Bonic Mgr 7.20.2
WorldCommunityGrid
I have two identical mac systems, one is successfully running tasks, the other is "stuck" there are multiple >20 tasks downloading, under "tasks" tab and when I look to "transfer" tab they are showing as download pending ??????

Issue is ........
Have you looked at the event logs on the two systems to compare them? If no clues, repeat with http debug enabled. (From options>event log options.
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Phil

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Joined: 25 Jun 22
Posts: 4
Message 109670 - Posted: 20 Aug 2022, 10:34:53 UTC - in response to Message 109669.  

Thanks they were different, resetting the problem machine has cleared the issue, thanks again
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Richard Haselgrove
Volunteer tester
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Joined: 5 Oct 06
Posts: 4927
United Kingdom
Message 109672 - Posted: 20 Aug 2022, 13:00:05 UTC

WCG is still suffering from severe network congestion issues following their recent move from the US to Canada. They issued more work than recently yesterday, revealing the problems to yet more users. See my thread https://www.worldcommunitygrid.org/forums/wcg/viewthread_thread,44256 there for an example of the sort of http_debug messages to watch out for.

Resetting the project is not an ideal method of dealing with this problem. There is a 'Retry now' button on the transfers tab which lets you select (click on) a single line or multi-select in the list of pending transfers, and retry it/them. Or there's a 'Retry pending transfers' menu item in the 'Tools' menu. Either may require multiple attempts, but they'll complete in the end.
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Message boards : Questions and problems : Downloaded tasks showing as Downlaoding only, seem stuck

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