Message boards : Projects : Collatz: Can't sent password reset email
Message board moderation
Author | Message |
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Send message Joined: 24 Aug 20 Posts: 3 |
I just joined collatz in BOINC but forgot to save the password in my password manager so I can't get into the project forums. Unfortunately I can't get the password reset either. Error message: SMTP connect() failed. Email failed Can't send email to **********@**********.deI also can't find any contact email addresses on the project website because the about and help pages are also broken. Can anyone point me to a way to contact the project? Or tell them to fix their email server? |
Send message Joined: 29 Aug 05 Posts: 15563 |
If you have added it already in BOINC, you can use your account key to log in. In that case go to your BOINC data directory, open account_boinc.thesonntags.com_collatz.xml with Notepad, copy the 32 character hexadecimal value between <authenticator></authenticator>. Then go to https://boinc.thesonntags.com/collatz/login_form.php, fill in your email address and for the pasword paste the 32 character hexadecimal key and click Login. Presto. You can now change your password again. And remember that. |
Send message Joined: 24 Aug 20 Posts: 3 |
Thank you very much for that workaround, with it I changed the password and properly saved it in the password manager. |
Send message Joined: 29 Aug 05 Posts: 15563 |
You're welcome. Yes, that's a hidden feature, logging in with the account key. :) |
Send message Joined: 7 Sep 20 Posts: 45 |
If I couldn't add the project, yet, and don't know my password what can I do then? |
Send message Joined: 7 Sep 20 Posts: 45 |
If I couldn't add the project, yet, and don't know my password what can I do then? Just for info: I received an email that the issue is fixed and I now was able to reset my password. Thx. |
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