Can't login

Message boards : Questions and problems : Can't login
Message board moderation

To post messages, you must log in.

AuthorMessage
UnConundrum

Send message
Joined: 23 Jul 20
Posts: 1
Message 100100 - Posted: 23 Jul 2020, 20:58:43 UTC

I've been participating in Seti-at-Home for about 15 years. Since they went into hibernation I decided to look for another project(s) to participate in. Unfortunately, I can't find the correct email address/password combination. I've tried every email address I've used over the years to no avail. I went to the page that would send me email based on my user name (that i do remember) but received no email. When I tried to create a new account it complained that my user name already existed.

I'm using a Mac. I found a page that indicated I could log in using an authenticator key from a .xml file, but that file doesn't exist on my computer (I tried a find). How/where can I get help with this?
ID: 100100 · Report as offensive
Richard Haselgrove
Volunteer tester
Help desk expert

Send message
Joined: 5 Oct 06
Posts: 5077
United Kingdom
Message 100101 - Posted: 23 Jul 2020, 21:15:37 UTC - in response to Message 100100.  

Each project is separate and distinct. Any account you had at SETI is unique: it can't be used at any other project.

Simply sign up to any project that interests you as a 'new user'. It does help if you use a consistent email address across all projects, but it isn't essential. Just use the one that you are most comfortable with at the moment.
ID: 100101 · Report as offensive
Profile Jord
Volunteer tester
Help desk expert
Avatar

Send message
Joined: 29 Aug 05
Posts: 15477
Netherlands
Message 100103 - Posted: 23 Jul 2020, 22:20:58 UTC - in response to Message 100100.  

When I tried to create a new account it complained that my user name already existed.
Which project was this with, World Community Grid? Because they are about the only ones I know where a unique username is required. All other projects the email address is unique, but everyone can call themselves Jord.
ID: 100103 · Report as offensive

Message boards : Questions and problems : Can't login

Copyright © 2024 University of California.
Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.2 or any later version published by the Free Software Foundation.