PC shutting down when Boinc Manager is on

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brett5355

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Message 90845 - Posted: 31 Mar 2019, 22:58:39 UTC

For a couple nights, and days in a row my PC was shutting itself down.
First I thought it was because I switched from Boincstats to Science United in my Manager, but after switching back to Boinc, it still kept happening. When I shut down boinc completely, I have not shut down at all.
I had no problems for years before making that switch above.
No other software or hardware changes have been made to my laptop.
I am on Windows 10 Home version 1803.
Can anybody think of some other setting that may have changed, or new jobs that may be running that could do thIs?
Any thoughts would be appreciated.
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Profile Dave

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Message 90849 - Posted: 1 Apr 2019, 6:32:36 UTC

Some of the newer tasks from CPDN seem to stress systems more but I would be a bit surprised if that was the cause of the machine shutting down. Sucking eggs may come to mind but have you checked the temperature your cpu is running at? If it is high, it may be worth cleaning out dust. After several months of having builders doing stuff here I was getting the odd random shut down and cleaning the dust of the CPU cooler solved it for me.
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Profile Dave

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Message 90855 - Posted: 1 Apr 2019, 7:48:40 UTC

However, My laptop running 7.14.2 under WINE with Ubuntu 18.10 just shut down for no apparent reason. Only running using 2 cores for BOINC and nothing else running so overheating seems less likely.
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Les Bayliss

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Message 90856 - Posted: 1 Apr 2019, 11:03:01 UTC

The Manager may not have anything to do with it. It's just a GUI that allows you to see what the client is doing.
It's the BOINC client that does the work, by running various tasks from various projects.
And it's probably something to do with a task from somewhere that's causing the shut down.

So you should look deeper into what is running at the time.
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Profile Jord
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Message 90858 - Posted: 1 Apr 2019, 11:08:53 UTC - in response to Message 90856.  

It's the BOINC client that does the work, by running various tasks from various projects.
Nitpicking, it's not the BOINC client either that does the heavy lifting, but the project's science applications. :)
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brett5355

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Message 90866 - Posted: 1 Apr 2019, 17:15:15 UTC

Thanks for the replies, and what you all say makes sense, so maybe I did not explain it well.
I did not mean the "Manager" per se was shutting me down, but apparently either the jobs that it was running or some setting for how and when the jobs run.
It only happens when Boinc is actually connected and running. When I shut it down completely it is not a problem.
So it is either one or more of the new tasks it is running or some other setting I may have changed inadvertently.
I am running the latest version of Boinc.
Running hot is not a problem as I have a gaming laptop Lenovo Legion Y520 that has extra fans that kick in when it is running intensive things, and nothing else is running at night or during the day when I am not using the laptop and my preferences are set to not run Boinc if the laptop is in use.
Again I have tried starting and stopping different things to troubleshoot, and it is only when Boinc is running that it shuts down.
What other info can I give to further diagnose this?
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Les Bayliss

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Message 90867 - Posted: 1 Apr 2019, 19:13:12 UTC - in response to Message 90866.  


What other info can I give to further diagnose this?


Which projects?
Which applications in those projects?
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robsmith
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Message 90868 - Posted: 1 Apr 2019, 19:15:55 UTC

What projects are you connected to?
How many tasks are you running at a time?
It is worth noting that most, if not all, projects and their tasks stress hardware far more than just about any game ever will.
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Gary Roberts

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Message 90871 - Posted: 2 Apr 2019, 6:49:57 UTC - in response to Message 90866.  

... I did not mean the "Manager" per se was shutting me down, but apparently either the jobs that it was running or some setting for how and when the jobs run.
It only happens when Boinc is actually connected and running. When I shut it down completely it is not a problem.
I've been running a lot of machines for a lot of years. When any of mine shut themselves down (or crash) during crunching (ie. when loaded rather than not loaded), it's rarely to do with settings or types of jobs. It's mostly to do with age related issues with various hardware components that are exacerbated by the load.

In the last week or so, I've had three such examples. These three had long uptimes and then started displaying the symptoms with increasing regularity. When that happens, I take the machine out of service and take it apart. One of the three turned out to be a 'dry' running PSU fan which caused the machine to reboot due to temperature limits. I lubricate such fans if they are not too far gone, record the information and put it back into service. Routinely, I get 2+ years of further service without problems, before I need to repeat the lubrication.

The other two were due to bulging capacitors on the motherboard. It used to happen with PSUs as well but not so much lately because all my PSUs older than 7 years have had capacitor replacements. I have a lot of good PSUs (80+ efficient and made by SeaSonic) that are around 12 years old. Around 2012/13, I started noticing machines shutting down while crunching and then being 'difficult' to restart. On investigation, I found several key capacitors on the low voltage side showing signs of bulging. I replaced these with good quality Nichicons (all such PSUs over a period) and I haven't so far had to do any replacements of the replacements - fans, yes but caps, no.

It's a similar story with motherboards. I have a lot of machines, dual and quad core from 2008/2009 that use the above PSUs. All of them have had some sort of motherboard cap replacements. I usually just do the obviously swollen ones so sometimes 6-12 months later I might have to do a couple more of the 'originals' that now show signs. The vast majority of those machines are still in service supporting GPU crunching where the CPU speed is not that critical. They seem more reliable these days with no CPU load, as long as I keep checking the motherboard caps. At the moment, the three cases I mentioned are all back crunching without further issue.

The purpose of all this is to reinforce the message that key hardware components do have a 'use by' date and that the hot, high stress environment of the crunching load does tend to shorten that. You mentioned in your first message that you'd had no problems "for years" so (without knowing how many years) I would suspect your hardware might have a similar sort of issue to what I've been describing above. I'm not suggesting that you will be able to 'fix' such a problem. I happen to be in the very fortunate position of owning a high quality soldering iron and enough free time and energy to research how to fix these sorts of issues even though I have no formal training as an electronics tech. I also grew up in an age where the ethos was to repair rather than throw away. Unfortunately that mindset seems long gone - mainly because, for most people, it's now far more economic to replace than to repair.
Cheers,
Gary.
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brett5355

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Message 90873 - Posted: 2 Apr 2019, 9:52:16 UTC - in response to Message 90871.  

Gary,
Thank you.
This laptop is less than two years old, so doubt hardware is an issue.
Brett
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brett5355

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Message 90874 - Posted: 2 Apr 2019, 10:03:28 UTC

Here are the first few lines from my event log showing my info and the projects to which I am connected.
4/2/2019 5:37:15 AM | | cc_config.xml not found - using defaults
4/2/2019 5:37:15 AM | | Starting BOINC client version 7.14.2 for windows_x86_64
4/2/2019 5:37:15 AM | | log flags: file_xfer, sched_ops, task
4/2/2019 5:37:15 AM | | Libraries: libcurl/7.47.1 OpenSSL/1.0.2g zlib/1.2.8
4/2/2019 5:37:15 AM | | Data directory: C:\ProgramData\BOINC
4/2/2019 5:37:15 AM | | Running under account brett
4/2/2019 5:37:26 AM | | CUDA: NVIDIA GPU 0: GeForce GTX 1050 Ti (driver version 391.25, CUDA version 9.1, compute capability 6.1, 4096MB, 3379MB available, 2488 GFLOPS peak)
4/2/2019 5:37:26 AM | | OpenCL: NVIDIA GPU 0: GeForce GTX 1050 Ti (driver version 391.25, device version OpenCL 1.2 CUDA, 4096MB, 3379MB available, 2488 GFLOPS peak)
4/2/2019 5:37:26 AM | | OpenCL: Intel GPU 0: Intel(R) HD Graphics 630 (driver version 22.20.16.4836, device version OpenCL 2.1, 3226MB, 3226MB available, 211 GFLOPS peak)
4/2/2019 5:37:26 AM | | OpenCL CPU: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz (OpenCL driver vendor: Intel(R) Corporation, driver version 7.5.0.2, device version OpenCL 2.1 (Build 2))
4/2/2019 5:37:27 AM | | Host name: LAPTOP-5FPNML63
4/2/2019 5:37:27 AM | | Processor: 8 GenuineIntel Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz [Family 6 Model 158 Stepping 9]
4/2/2019 5:37:27 AM | | Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss htt tm pni ssse3 fma cx16 sse4_1 sse4_2 movebe popcnt aes f16c rdrandsyscall nx lm avx avx2 vmx tm2 pbe fsgsbase bmi1 smep bmi2
4/2/2019 5:37:27 AM | | OS: Microsoft Windows 10: Core x64 Edition, (10.00.17134.00)
4/2/2019 5:37:27 AM | | Memory: 7.89 GB physical, 9.77 GB virtual
4/2/2019 5:37:27 AM | | Disk: 1.79 TB total, 1.67 TB free
4/2/2019 5:37:27 AM | | Local time is UTC -4 hours
4/2/2019 5:37:27 AM | | No WSL found.
4/2/2019 5:37:27 AM | | VirtualBox version: 5.2.8
4/2/2019 5:37:28 AM | Amicable Numbers | URL https://sech.me/boinc/Amicable/; Computer ID 70769; resource share 100
4/2/2019 5:37:28 AM | Cosmology@Home | URL http://www.cosmologyathome.org/; Computer ID 386071; resource share 100
4/2/2019 5:37:28 AM | Einstein@Home | URL http://einstein.phys.uwm.edu/; Computer ID 12771856; resource share 100
4/2/2019 5:37:28 AM | Milkyway@Home | URL http://milkyway.cs.rpi.edu/milkyway/; Computer ID 766606; resource share 100
4/2/2019 5:37:28 AM | PrimeGrid | URL http://www.primegrid.com/; Computer ID 953845; resource share 100
4/2/2019 5:37:28 AM | Quake-Catcher Network | URL http://quakecatcher.net/sensor/; Computer ID 76408; resource share 100
4/2/2019 5:37:28 AM | Rosetta@home | URL http://boinc.bakerlab.org/rosetta/; Computer ID 3380418; resource share 100
4/2/2019 5:37:28 AM | SETI@home | URL http://setiathome.berkeley.edu/; Computer ID 8468995; resource share 100
4/2/2019 5:37:28 AM | World Community Grid | URL http://www.worldcommunitygrid.org/; Computer ID 4443323; resource share 100
Currently running is the Quake Catcher, Amicable numbers, Seti@home, and Milkyway@home.
All others say waiting to run.
I will leave it on today and run the event log later if it shuts down again.
[/img]
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Profile Dave

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Message 90879 - Posted: 2 Apr 2019, 15:31:36 UTC - in response to Message 90874.  

Currently running is the Quake Catcher, Amicable numbers, Seti@home, and Milkyway@home.


I may be wrong but I thought QCN uses virtually nothing just monitoring a sensor so you should have the best part of a core free so at the moment, your system shouldn't be that stressed?
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brett5355

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Message 90895 - Posted: 2 Apr 2019, 21:52:47 UTC

Well it happened again today. The only thing that could be causing this is something project that is running on Boinc. I had it turned off for a few days and no shutdown. This morning I started it up again, and when I came home it was shut down again.
I do not know enough about where to look in the windows event viewer to see what may have happened when it shut down.
I may have to start eliminating projects, or stop using boinc completely.
This only started happening after I added some new projects via the Science United manager, so maybe it is one of those that is doing this.
They would be Amicable Numbers and Einstein at home. I am pretty sure all the rest were running when I connected to BoincStats instead.
Again, any thoughts would be appreciated.
Thanks for bearing with this thread.
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Les Bayliss

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Message 90899 - Posted: 2 Apr 2019, 22:16:17 UTC

Well, you can get rid of QCN for starters.
The lights might still be on, but no one's been home for years.

Then Suspend each project one at a time, running BOINC for a few days to see if anything happens.

And it may not be one project, but two together.
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mmonnin

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Message 90924 - Posted: 4 Apr 2019, 13:37:37 UTC

How are temps? Actually monitor them.
Does the Laptop have a sufficient charger to run 100% CPU/GPU and keep the battery at 100%.
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Message boards : Questions and problems : PC shutting down when Boinc Manager is on

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