Grumbles, Glory and Covid-19

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Sirius B
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Message 89887 - Posted: 3 Feb 2019, 15:23:12 UTC - in response to Message 89885.  

UK Bankruptcy
which includes Floating charges
Over its history since formation, OVO had 10 charges, 4 remain outstanding.
Spark had 14, 2 remain outstanding.
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betreger
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Message 89904 - Posted: 5 Feb 2019, 16:47:28 UTC

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Profile Dave
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Message 89913 - Posted: 6 Feb 2019, 8:43:25 UTC

Bit of both here. Yesterday car I borrowed to take stuff to tip/recycling centre snapped a drive shaft on way back. On the plus side AA reasonably quick and gave me a lift home after dropping car off at garage where it was already booked in for a service for following week.
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Message 89921 - Posted: 6 Feb 2019, 14:59:13 UTC - in response to Message 89904.  

I've gone past that stage. I think that some people younger than I am, are older than I am.
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Profile Dave
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Message 89923 - Posted: 6 Feb 2019, 15:34:01 UTC

I've gone past that stage. I think that some people younger than I am, are older than I am.


An inevitable consequence of the fact that people age at different rates. When I worked with adolescents they were ageing much faster than I was. Indeed they would double in age in less than a third of the time it would take me!
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Sirius B
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Message 89948 - Posted: 7 Feb 2019, 14:45:33 UTC

Can't complain, after all, they did reply. :-)
Can anyone see the elephants in the room?

Hello Patrick,
Thanks for taking the time to contact us about your complaint.

I am sorry that you were unable to reach us on Tuesday evening, I am not sure which numbers you are referring to as I am unable to see your welcome letter but our offices are open 8am-8pm, Monday to Friday. Our contact number is: 0330 1027517

From looking on our systems I are unable to find your email address, so I am unable to respond with any account specific information. I hopefully will be able to get the majority of your questions answered.

As I am unable to access your account I am unable to change your address on our systems. We do look at any addresses that look incorrect and do try to correct them, I am sure that yours will be changed and updated shortly.

Regarding your mobile number we would have received this during the sign up process. There would have been an option during the sign up process where you would have choose your marketing preference, so as long as that was selected to not allow marketing information we will only use your mobile number for gas and electricity issues.

I do apologise for the key and card not arriving, this was probably due to the address issues that we had, as soon as this is fixed a new key and card will be sent. If you have not recieved these in the next 5 working days then please feel free to contact us and we will get these sent out again for you. In the mean time your original key and card will still work and you will still be able to top up as normal.

If you are happy with my resolution then great, just let us know and we can get it implemented for
you. If you aren’t happy with the above information then we will be happy to discuss this further with you. You can reply back to this email or instead give us a call on
0330 1027517.

We have a dedicated complaints process so if your complaint needs to be escalated, you can find the
process here.
If you have any other questions, then please let us know.
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Profile Jord
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Message 89952 - Posted: 7 Feb 2019, 22:25:16 UTC - in response to Message 89948.  

Since you didn't have a sign up process to go through, but merely were shoved into their pocket from your previous provider, you never had a chance to check any boxes on things you didn't like. Since they haven't got your email address - and thus you don't seem to have an account there - I'd have expected the helpdesk person to understand that in essence you're an unwilling new customer. But you were probably client 1275 for the day and he's now skimming mails.
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Richard Haselgrove
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Message 89953 - Posted: 7 Feb 2019, 22:40:35 UTC - in response to Message 89952.  

That's a good point. All the modern talk is about the customer switching, but it happens the other way too - and nobody talks about that. I once had a bank account, and my custom was 'bought' twice by new owners without my consent. I started with Girobank, but found myself taken over by first Alliance & Leicester, then later by Santander. Nobody asked my permission - I was just a chattel.
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Profile Jord
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Message 89954 - Posted: 7 Feb 2019, 22:48:29 UTC - in response to Message 89953.  

That happened to me too with my Post Giro Bank. That later changed to Postbank and was then gobbled up by ING. The only things of notice is that the interest on their savings account went down to 0.05% (and yet they manage to make billions of profit on it...) and that the price for the subscription (is what I call it, I'm no client or customer there) is only going up while the things you get back are getting fewer. I've stopped using the PIN card for that bank a while ago and will probably discontinue the account after my vacation.
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betreger
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Message 89955 - Posted: 8 Feb 2019, 1:09:08 UTC

@ Richard and Jord, I hate banksters and use a credit union as much as possible, which is mostly.
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Sirius B
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Message 89964 - Posted: 8 Feb 2019, 15:00:58 UTC - in response to Message 89952.  
Last modified: 8 Feb 2019, 15:55:12 UTC

That's one elephant. :-)

The others.
2: Telephone numbers - 0330 1027517 & 0117 332 3728
3: Account access - Have A/c No - how difficult can it be to access?
4: Address - Easy - input post code followed by house number - Again how difficult can that be?
5: E-mail - they did not have it until I e-mailed them the complaint which stated that they did not have it.
6: Specific account info - Don't they have the "legal agreement" on file?

I've stated this many times in the past, unfortunately can't see anything to prevent its future use. :-(
"Computers have made life easier, sadly it has stopped many from using the Mk1 computer between their ears."

Sadly, the problem just got worse. :-(

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Sirius B
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Message 89967 - Posted: 8 Feb 2019, 17:17:48 UTC
Last modified: 8 Feb 2019, 17:18:21 UTC

Not long off the phone with Bulb. For a moment, I thought I was on "Who wants to be a millionaire" & chose the 50/50 option. :-)

According to Bulb, I have been switched but Gas only & will receive the necessary paperwork in due course. However it seems that OVO has blocked the Electricity switch.
Bulb tried the switch again & will let me know on Monday if it is successful.

If it isn't, then Both OVO & Ms Mary Stark OFGEM Director will end up cursing me. :-)
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Profile Gary Charpentier
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Message 89985 - Posted: 10 Feb 2019, 7:10:52 UTC

OMG, grand poobah asked me to wear a red star trek uniform shirt today at one of the days at sessions in May. I guess he wants to kill me off!

As it turns out he is in need of a pro tem officer to fill in for a person who is too ill to attend and I happen to fit the extra shirt he has, and its red. Actually I think it is 3 people, 1 for each day of the meeting.

Oh well. It is an honor, but, if I'm busy doing that job, then I can't be heading the committee he appointed me to and writing reports.
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anniet
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Message 89990 - Posted: 10 Feb 2019, 15:53:42 UTC - in response to Message 89886.  

That was a rather fetching tinfoil hat you had on, Jord. I liked it a lot.

@ all the grumbles:
I hope things get sorted very soon, people.

@ Sirius:
I'm not entirely confident that will be your experience, though... so you know... good luck! ;)
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Profile Jord
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Message 89993 - Posted: 10 Feb 2019, 19:49:12 UTC - in response to Message 89990.  

That was a rather fetching tinfoil hat you had on, Jord. I liked it a lot.
Last night, got number 2 for a hot minute. Not sure I want to be number 1 and emperor, as it comes with too much stuff I'm unprepared for. The tin foil hat is as you should know a Psijic cap. It keeps your hair in. Or something.
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Sirius B
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Message 90036 - Posted: 12 Feb 2019, 10:02:59 UTC - in response to Message 89990.  

@ Sirius:
I'm not entirely confident that will be your experience, though... so you know... good luck! ;)
Looking good. :-)
E-mail yesterday afternoon.
Hi Patrick,
Thanks for calling in last week.
I've checked on your account and the electricity registration looks to be going ahead okay so far :)
We'll be in touch if there is any problems.

Now it's just a matter of patience.
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Richard Haselgrove
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Message 90070 - Posted: 12 Feb 2019, 21:14:20 UTC

Is this the first time that a feature request has progressed from idea to implementation within the course of a single SETI maintenance session, during which can't search the message boards?

#3017
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Richard Haselgrove
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Message 90143 - Posted: 15 Feb 2019, 14:30:29 UTC
Last modified: 15 Feb 2019, 14:44:11 UTC

Kudos to British Telecom:

Hello,
We’re making your broadband faster, for free.
We’ll move you onto a connection that on average, gives customers speeds of 67 Mbps. This is quicker than your current package, which has an average speed of 50Mbps.
Edit - my actual speed is 54.93 Mbps already. I wonder how much they'll overshoot by this time?
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Profile Jord
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Message 90146 - Posted: 15 Feb 2019, 15:17:44 UTC - in response to Message 90143.  

Ah.. I'll install Netflix on my tablet.
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Profile Gary Charpentier
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Message 90184 - Posted: 19 Feb 2019, 19:00:13 UTC

Idiots who lose keys
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