Unplanned server outage

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Profile David Anderson
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Message 40923 - Posted: 3 Nov 2011, 3:33:21 UTC

The BOINC server (including web site and SVN repository) was offline from 31 Oct to 2 Nov. Things are back up now.
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Message 40959 - Posted: 4 Nov 2011, 22:45:17 UTC - in response to Message 40923.  
Last modified: 4 Nov 2011, 22:58:36 UTC

I'm having problems logging into BOINC Wide Teams. My password didn't work, so I requested a password reset. I got the reset link, followed it but it requires my old (non-working) password to implement the change. It's a Catch 22.

Is the password system on boinc wide teams broken?

*Note, trying to get the account key and reset using that has the same issue.
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Message 40960 - Posted: 4 Nov 2011, 23:04:46 UTC - in response to Message 40959.  

I tried logging out and back in, I don't have a problem. But I forwarded your post to development anyway.
Jord
Please do not private message me for tech support. Use the forums for that. Tech PMs will be ignored.
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Message 40973 - Posted: 5 Nov 2011, 0:33:16 UTC - in response to Message 40960.  

Try using the "forgot password" link and see what you think.

You get a temporary (1day) link emailed but no temporary password. And when I try to change my password, it requires the old password... which I guess I forgot or it didn't work.

If I try to get my account key sent to me, it sends the identical email with the temporary link... so again, no way to reset the password.


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Message 40975 - Posted: 5 Nov 2011, 0:43:58 UTC - in response to Message 40973.  

Try using the "forgot password" link and see what you think.

You get a temporary (1day) link emailed but no temporary password.

Yes, that's normal. The temporary log-in link allows you to log in already to do maintenance like change your password.

And when I try to change my password, it requires the old password...

Not for me. When I am logged in and I go to http://boinc.berkeley.edu/teams//edit_passwd_form.php all I get are the two fields for the NEW password.

If I try to get my account key sent to me, it sends the identical email with the temporary link... so again, no way to reset the password.

Uhm, are you sure you're trying to get into BOINC Wide teams? I ask, as you do not have an account key there.

So please, are you using this link, http://boinc.berkeley.edu/teams/?
Jord
Please do not private message me for tech support. Use the forums for that. Tech PMs will be ignored.
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Profile David Anderson
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Message 40981 - Posted: 5 Nov 2011, 4:41:50 UTC - in response to Message 40959.  

Fixed.
-- David
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Message 40985 - Posted: 5 Nov 2011, 10:14:41 UTC - in response to Message 40975.  
Last modified: 5 Nov 2011, 10:17:13 UTC

Thanks David, just tested it and it's working now.

@Ageless, how would I get a temporary link if I didn't have an account? Hmmm?

There is the potential for confusion though since the Teams logon page and Forums logon page are almost identical. Maybe a banner graphic would be helpful?

Thanks for the help. It's all working now.
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Message 40986 - Posted: 5 Nov 2011, 11:06:11 UTC - in response to Message 40985.  

@Ageless, how would I get a temporary link if I didn't have an account? Hmmm?

Where did I say you do not have an account there?
I said that the user log in does not have an account key. I don't see one when I log in to my account there, while one would expect the account key to be showing there then. There's also none on your account here in the forums.
Jord
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Message 40992 - Posted: 5 Nov 2011, 16:59:08 UTC - in response to Message 40986.  

@Ageless, I misread what you said about the account key.

There used to be a link in the change password screen about having your account key sent to you, but since David's fix the screen is different.

...so it's working, thanks for the help.


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Message boards : News : Unplanned server outage

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