Version 6.10.36 Does Not install

Message boards : Questions and problems : Version 6.10.36 Does Not install
Message board moderation

To post messages, you must log in.

AuthorMessage
John Phelan-Cummings

Send message
Joined: 31 Mar 08
Posts: 46
United States
Message 31401 - Posted: 7 Mar 2010, 16:48:21 UTC

I have Windows 7 Ultimate; quad 4; 4 gig of internal memory; NVIDIA GTX 9800+; the latest CUDA drivers; I have notice that through the various version of BOINC beta, that my computer freezes up; I then have to crash my computer and reboot. I decided to waid for you to come out with the latest and greatest official/final version 6.10.36. Even when I uninstall the previous version of BOINC, it still freezes, and more than ever! I'm now logged in under "safe mode".

Have you discontinued support for the GTX 9800+? Do you have any insite as to what is going on?

jphelan
ID: 31401 · Report as offensive
Profile Jord
Volunteer tester
Help desk expert
Avatar

Send message
Joined: 29 Aug 05
Posts: 15483
Netherlands
Message 31402 - Posted: 7 Mar 2010, 17:52:44 UTC - in response to Message 31401.  
Last modified: 8 Mar 2010, 12:11:11 UTC

I have Windows 7 Ultimate; quad 4; 4 gig of internal memory; NVIDIA GTX 9800+; the latest CUDA drivers; I have notice that through the various version of BOINC beta, that my computer freezes up; I then have to crash my computer and reboot. I decided to waid for you to come out with the latest and greatest official/final version 6.10.36. Even when I uninstall the previous version of BOINC, it still freezes, and more than ever! I'm now logged in under "safe mode".

You will have to explain better what you see, preferably with messages from Event Log, any mention of yellow and red markers there. When does your computer freeze up, during installation of BOINC, immediately after starting it, sometime during crunching? if the latter, is that during crunching with your GPU?

Have you checked how hot your computer gets when you crunch? Have you ever cleaned out the insides, taken all the dust out of the fans and heats sinks?

Have you discontinued support for the GTX 9800+? Do you have any insite as to what is going on?

As long as the card is CUDA capable and it has at minimum the 177.35 drivers installed (minimum 185.85 for BOINC 6.10), BOINC will detect its presence. Whether or not the GPU will be used by all projects is up to them, not up to BOINC.

Seeing that you have Windows 7, did you install BOINC as a service (protected application execution)? If so, session zero of the Windows desktop will prevent the GPU from being detected, as the drivers will be in a place that aren't in a path that BOINC can detect them in. Don't blame BOINC, blame Microsoft. It's their security.

The only workaround for that is to uninstall BOINC and reinstall it not as a service.
ID: 31402 · Report as offensive
Roonie

Send message
Joined: 17 May 06
Posts: 4
Australia
Message 31526 - Posted: 11 Mar 2010, 6:19:43 UTC

I am also having a similar install problem with 6.10.36

I have a 64 bit Windows 7 Home Premium Quad Core 4Gig RAM machine with an ATI Radeon 5770 (single precsion so not contibuting but I know that)

Already using the BOINC 64 bit version 6.10.18
I've downloaded the BOINC 64 bit version 6.10.36

Shut down BOINC to perform the upgrade

Install it using the existing default path setting

(no Screensaver)
(no Protected Mode)

Starts the Install and then Comes up with a window

The Feature you are trying to use is on a network resource that is unavailable
enter.

The path that it is looking for the msi file does not exist and the one that it created to perform the installation does not allow it to continue.

it comes up with a error 1706 No valid source could be found of product BOINC. The windows installer could not continue
ID: 31526 · Report as offensive
Les Bayliss
Help desk expert

Send message
Joined: 25 Nov 05
Posts: 1654
Australia
Message 31528 - Posted: 11 Mar 2010, 7:07:13 UTC - in response to Message 31526.  

The msi file is the one with the information that Windows uses to locate files. In this case, where 6.10.18 was installed, so that it can remove it as part of the install process for 6.10.36.
If it can't find it, then it must have been deleted, perhaps as part of a clean up.

There are 2 ways to fix this:
1) Reinstall the current version, and then do the upgrade
2) Read this FAQ, and use the Windows clean up utility.

ID: 31528 · Report as offensive
Roonie

Send message
Joined: 17 May 06
Posts: 4
Australia
Message 31544 - Posted: 11 Mar 2010, 21:12:59 UTC

Thanks Re-installing (repairing) 6.10.18 allowed 6.10.36 to upgrade as expected.

ID: 31544 · Report as offensive

Message boards : Questions and problems : Version 6.10.36 Does Not install

Copyright © 2024 University of California.
Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.2 or any later version published by the Free Software Foundation.