Collatz: Can't sent password reset email

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Aberforth

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Joined: 24 Aug 20
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Germany
Message 100441 - Posted: 24 Aug 2020, 11:31:25 UTC
Last modified: 24 Aug 2020, 11:32:20 UTC

I just joined collatz in BOINC but forgot to save the password in my password manager so I can't get into the project forums.

Unfortunately I can't get the password reset either.

Error message:
SMTP connect() failed.
Email failed
Can't send email to **********@**********.de
I also can't find any contact email addresses on the project website because the about and help pages are also broken.

Can anyone point me to a way to contact the project? Or tell them to fix their email server?
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Profile Jord
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Joined: 29 Aug 05
Posts: 14687
Netherlands
Message 100443 - Posted: 24 Aug 2020, 12:16:33 UTC - in response to Message 100441.  

If you have added it already in BOINC, you can use your account key to log in.
In that case go to your BOINC data directory, open account_boinc.thesonntags.com_collatz.xml with Notepad, copy the 32 character hexadecimal value between <authenticator></authenticator>. Then go to https://boinc.thesonntags.com/collatz/login_form.php, fill in your email address and for the pasword paste the 32 character hexadecimal key and click Login. Presto. You can now change your password again. And remember that.
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Aberforth

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Message 100448 - Posted: 24 Aug 2020, 14:27:06 UTC - in response to Message 100443.  

Thank you very much for that workaround, with it I changed the password and properly saved it in the password manager.
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Profile Jord
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Message 100449 - Posted: 24 Aug 2020, 14:31:50 UTC - in response to Message 100448.  

You're welcome.
Yes, that's a hidden feature, logging in with the account key. :)
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Profile mlviper
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Message 100925 - Posted: 2 Oct 2020, 17:21:36 UTC
Last modified: 2 Oct 2020, 17:21:43 UTC

If I couldn't add the project, yet, and don't know my password what can I do then?
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Message 101104 - Posted: 15 Oct 2020, 9:25:43 UTC - in response to Message 100925.  

If I couldn't add the project, yet, and don't know my password what can I do then?


Just for info: I received an email that the issue is fixed and I now was able to reset my password. Thx.
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Message boards : Projects : Collatz: Can't sent password reset email

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