Einstein@Home: Can't create account / Captcha refuses to verify

Message boards : Projects : Einstein@Home: Can't create account / Captcha refuses to verify
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RichardCranium

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Joined: 6 Feb 19
Posts: 2
Australia
Message 89917 - Posted: 6 Feb 2019, 11:02:14 UTC

Einstein@home won't let me join up. Captcha insists that I am giving the wrong answer, I have tried 5 or 6 times but no luck. I almost never fail a captcha, certainly not 5 times in a row. It only took me once to get here.

I cannot contact the project to report the problem with out an account, and the problem is specifically that I can't create an account.

I am hoping that the project will see this, or that some existing member can clue them in.

Thanks in advance

RichardCranium
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Richard Haselgrove
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Joined: 5 Oct 06
Posts: 4604
United Kingdom
Message 89918 - Posted: 6 Feb 2019, 11:34:16 UTC - in response to Message 89917.  

Done. I've passed on your comment: you should at least be able to read replies at https://einsteinathome.org/content/bug-report-captcha-problem-new-account

If you need to reply to any questions before you get your account open, post them here and I'll pass them on.
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Richard Haselgrove
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Posts: 4604
United Kingdom
Message 89936 - Posted: 6 Feb 2019, 20:24:42 UTC

Reply from Shawn Kwang, Einstein Administrator:

We're aware of the problem. And I think we have a fix, but it may not have be deployed yet. Hopefully this will be fixed soon.
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RichardCranium

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Joined: 6 Feb 19
Posts: 2
Australia
Message 89944 - Posted: 7 Feb 2019, 6:02:26 UTC

Thanks for your help folks.
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Richard Haselgrove
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Message 89949 - Posted: 7 Feb 2019, 18:06:05 UTC

Another post from Shawn:

The issue should be fixed. If it appears again, please inform us.
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Message boards : Projects : Einstein@Home: Can't create account / Captcha refuses to verify

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