Can't create LHC@home account

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Ardis

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Joined: 24 Oct 08
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Message 84440 - Posted: 20 Jan 2018, 5:56:32 UTC

Well, I tried to create an account at LHC@home today, and failed. Attempts were made using both BOINC Manager and the LHC web site. Both said to check my email address and password and try again. I did, several times. Nothing seemed funny about the password (~20 char. {A-Z}[a-z][0-9]), and it's a new account, so I'm guessing the issue is the email address, which contains an underscore (_). Could that be the problem? It's an account that I've used for several years in general, and also used to set up all my other BOINC accounts. Is there something different about the LHC validity check that doesn't allow valid email addresses?

Since I don't have an account, I was not able to post to the LHC forum, so I'm hoping someone will see it here.

Ardis

Win10, BOINC Mgr 7.8.3
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Message 84441 - Posted: 20 Jan 2018, 9:08:03 UTC - in response to Message 84440.  

The simplest solution first, check that your email address isn't already registered: https://lhcathome.cern.ch/lhcathome/get_passwd.php
Jord
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quote: "I'm an apostrophe, I'm just a symbol to remind you that there's more to see"
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Ardis

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Message 84455 - Posted: 21 Jan 2018, 8:03:05 UTC - in response to Message 84441.  

Yeah, I tried that, but I just tried it again to be sure. Email address not registered.

So I started playing with the password: 18 characters, 16... all the way down to six, same error message - "check your email and password and try again." Then I tried a 5 char. password (minimum is 6) and got a different error message about the password being too short. All this would suggest that it's the email address that is causing the problem, not the password.

I guess I could try to register with a different email account, but I'd rather not, and would I be able to change it later? No clue what the issue might be with the email address, other than the underscore. Why would LHC have different requirements than the other projects, and why would they reject a valid address?
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Message 84458 - Posted: 21 Jan 2018, 9:01:42 UTC - in response to Message 84455.  

You can change the email address at a later time.
Jord
Please do not private message me for tech support. Use the forums for that. Tech PMs will be ignored.

quote: "I'm an apostrophe, I'm just a symbol to remind you that there's more to see"
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Juha
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Message 84470 - Posted: 21 Jan 2018, 20:42:43 UTC - in response to Message 84455.  
Last modified: 21 Jan 2018, 20:43:54 UTC

I copied your message to LHC forums.

https://lhcathome.cern.ch/lhcathome/forum_thread.php?id=4588

Admins there do check forums but it might take a few days or maybe longer to get an answer.
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Juha
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Message 84471 - Posted: 21 Jan 2018, 21:08:38 UTC

Could you check if your email or IP address is listed at Stop Forum Spam?
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Ray Murray
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Message 84473 - Posted: 21 Jan 2018, 21:59:14 UTC
Last modified: 21 Jan 2018, 22:04:47 UTC

Hi Ardis,
It's not the underscore as my own email has one.
Could it be that you are trying to register using the old site? Last year there was a consolidation of the various LHC projects into one site https://lhcathome.cern.ch/lhcathome/. The old site is still visible but many of its functions have been disabled.
Hope that solves the issue.
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Message boards : Questions and problems : Can't create LHC@home account

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