Live Help by e-mail, voice or text not working?

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Joined: 23 Aug 15
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Message 84074 - Posted: 29 Dec 2017, 2:58:02 UTC

I went to the Boinc Live Help page, and it says one can click on the name of one of the many individuals who volunteer their time to help answer questions or solve problems of Boinc and project users. However, when you follow the instructions to click on a name, you are sent to an Error 500 Page which says that they don't know what happened.

Just thought you should know this, unless I am doing something wrong. I followed the instructions though.

Thanks!
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Message 84105 - Posted: 30 Dec 2017, 16:42:15 UTC - in response to Message 84074.  
Last modified: 30 Dec 2017, 16:54:19 UTC

I do not get an Error 500 page, in my case all pages are just plain white. But then I have uninstalled Skype since Microsoft took over and made it a commercially crap program. Can anyone else with Skype installed try as well? And state which Windows and which browser(s) this happens in?

Thanks.
Jord
Please do not private message me for tech support. Use the forums for that. Tech PMs will be ignored.

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Richard Haselgrove
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Message 84108 - Posted: 30 Dec 2017, 19:13:28 UTC - in response to Message 84105.  
Last modified: 30 Dec 2017, 19:19:21 UTC

Tried with Windows 7/Chrome, in three different Skype configurations: never installed, installed but not running, installed and active (signed in). Nada. Just the standard Chrome error screen

This page isn’t working
boinc.berkeley.edu is currently unable to handle this request.
HTTP ERROR 500
for the url

http://boinc.berkeley.edu/help_vol.php?volid=xxx

(and the same with https etc.)

Edit - there is a file help_vol.php in https://github.com/BOINC/boinc-site/, but that's not to say it was properly deployed again when boinc-site was split from boinc.
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Message 84123 - Posted: 31 Dec 2017, 13:21:51 UTC

David fixed this overnight.
Jord
Please do not private message me for tech support. Use the forums for that. Tech PMs will be ignored.

quote: "I'm an apostrophe, I'm just a symbol to remind you that there's more to see"
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Message boards : Questions and problems : Live Help by e-mail, voice or text not working?

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