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Message 81583 - Posted: 26 Sep 2017, 4:59:49 UTC

I have used BOINC forever, without problems. In the last few days it's been complaining that it cannot connect to the client. Manager reports "disconnected" and screen saver says "BOINC not running". I tried to update to the latest version (7.8.2), installation went fine but same problem.

Running macOS Sierra (10.12.6).

My projects are climateprediction.net and SETI@home.

Below is the log (/Library/Application Support/BOINC Data/stdoutdae.txt), in case it helps.

Any help would be appreciated, thanks!
-Fil

26-Sep-2017 00:16:53 [---] cc_config.xml not found - using defaults
26-Sep-2017 00:16:53 [---] Starting BOINC client version 7.8.2 for x86_64-apple-darwin
26-Sep-2017 00:16:53 [---] log flags: file_xfer, sched_ops, task
26-Sep-2017 00:16:53 [---] Libraries: libcurl/7.50.2 OpenSSL/1.1.0 zlib/1.2.8 c-ares/1.11.0
26-Sep-2017 00:16:53 [---] Data directory: /Library/Application Support/BOINC Data
26-Sep-2017 00:16:53 [---] OpenCL: AMD/ATI GPU 0: ATI Radeon HD 5750 (driver version 1.2 (Jun 15 2017 18:41:52), device version OpenCL 1.2, 1024MB, 1024MB available, 502 GFLOPS peak)
26-Sep-2017 00:16:53 [---] OpenCL CPU: Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz (OpenCL driver vendor: Apple, driver version 1.1, device version OpenCL 1.2)
26-Sep-2017 00:16:53 [---] Version change (7.6.34 -> 7.8.2)
26-Sep-2017 00:16:53 [---] Host name: homer.informatics.indiana.edu
26-Sep-2017 00:16:53 [---] Processor: 4 GenuineIntel Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz [x86 Family 6 Model 30 Stepping 5]
26-Sep-2017 00:16:53 [---] Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clfsh ds acpi mmx fxsr sse sse2 ss htt tm pbe pni dtes64 mon dscpl vmx smx est tm2 ssse3 cx16 tpr pdcm sse4_1 sse4_2 popcnt
26-Sep-2017 00:16:53 [---] OS: Mac OS X 10.12.6 (Darwin 16.7.0)
26-Sep-2017 00:16:53 [---] Memory: 8.00 GB physical, 343.05 GB virtual
26-Sep-2017 00:16:53 [---] Disk: 488.25 GB total, 342.81 GB free
26-Sep-2017 00:16:53 [---] Local time is UTC -4 hours
26-Sep-2017 00:16:53 [climateprediction.net] URL http://climateprediction.net/; Computer ID 1271511; resource share 100
26-Sep-2017 00:16:53 [SETI@home] URL http://setiathome.berkeley.edu/; Computer ID 6918814; resource share 100
26-Sep-2017 00:16:53 [---] General prefs: from http://boinc.bakerlab.org/rosetta/ (last modified 22-Nov-2006 00:28:59)
26-Sep-2017 00:16:53 [---] Computer location: work
26-Sep-2017 00:16:53 [---] General prefs: no separate prefs for work; using your defaults
26-Sep-2017 00:16:53 [---] Reading preferences override file
26-Sep-2017 00:16:53 [---] Preferences:
26-Sep-2017 00:16:53 [---] max memory usage when active: 4096.00 MB
26-Sep-2017 00:16:53 [---] max memory usage when idle: 7372.80 MB
26-Sep-2017 00:16:53 [---] max disk usage: 48.82 GB
26-Sep-2017 00:16:53 [---] don't compute while active
26-Sep-2017 00:16:53 [---] don't use GPU while active
26-Sep-2017 00:16:53 [---] suspend work if non-BOINC CPU load exceeds 25%
26-Sep-2017 00:16:53 [---] (to change preferences, visit a project web site or select Preferences in the Manager)
26-Sep-2017 00:16:53 Initialization completed
26-Sep-2017 00:16:53 [---] Running CPU benchmarks
26-Sep-2017 00:16:53 [---] cc_config.xml not found - using defaults
26-Sep-2017 00:16:53 [---] Starting BOINC client version 7.8.2 for x86_64-apple-darwin
26-Sep-2017 00:16:53 [---] log flags: file_xfer, sched_ops, task
26-Sep-2017 00:16:53 [---] Libraries: libcurl/7.50.2 OpenSSL/1.1.0 zlib/1.2.8 c-ares/1.11.0
26-Sep-2017 00:16:53 [---] Data directory: /Library/Application Support/BOINC Data
26-Sep-2017 00:16:53 [---] OpenCL: AMD/ATI GPU 0: ATI Radeon HD 5750 (driver version 1.2 (Jun 15 2017 18:41:52), device version OpenCL 1.2, 1024MB, 1024MB available, 502 GFLOPS peak)
26-Sep-2017 00:16:53 [---] OpenCL CPU: Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz (OpenCL driver vendor: Apple, driver version 1.1, device version OpenCL 1.2)
26-Sep-2017 00:16:53 [---] Version change (7.6.34 -> 7.8.2)
26-Sep-2017 00:16:53 [---] Host name: homer.informatics.indiana.edu
26-Sep-2017 00:16:53 [---] Processor: 4 GenuineIntel Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz [x86 Family 6 Model 30 Stepping 5]
26-Sep-2017 00:16:53 [---] Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clfsh ds acpi mmx fxsr sse sse2 ss htt tm pbe pni dtes64 mon dscpl vmx smx est tm2 ssse3 cx16 tpr pdcm sse4_1 sse4_2 popcnt
26-Sep-2017 00:16:53 [---] OS: Mac OS X 10.12.6 (Darwin 16.7.0)
26-Sep-2017 00:16:53 [---] Memory: 8.00 GB physical, 343.05 GB virtual
26-Sep-2017 00:16:53 [---] Disk: 488.25 GB total, 342.81 GB free
26-Sep-2017 00:16:53 [---] Local time is UTC -4 hours
26-Sep-2017 00:16:53 [climateprediction.net] URL http://climateprediction.net/; Computer ID 1271511; resource share 100
26-Sep-2017 00:16:53 [SETI@home] URL http://setiathome.berkeley.edu/; Computer ID 6918814; resource share 100
26-Sep-2017 00:16:53 [---] General prefs: from http://boinc.bakerlab.org/rosetta/ (last modified 22-Nov-2006 00:28:59)
26-Sep-2017 00:16:53 [---] Computer location: work
26-Sep-2017 00:16:53 [---] General prefs: no separate prefs for work; using your defaults
26-Sep-2017 00:16:53 [---] Reading preferences override file
26-Sep-2017 00:16:53 [---] Preferences:
26-Sep-2017 00:16:53 [---] max memory usage when active: 4096.00 MB
26-Sep-2017 00:16:53 [---] max memory usage when idle: 7372.80 MB
26-Sep-2017 00:16:53 [---] max disk usage: 48.82 GB
26-Sep-2017 00:16:53 [---] don't compute while active
26-Sep-2017 00:16:53 [---] don't use GPU while active
26-Sep-2017 00:16:53 [---] suspend work if non-BOINC CPU load exceeds 25%
26-Sep-2017 00:16:53 [---] (to change preferences, visit a project web site or select Preferences in the Manager)
26-Sep-2017 00:16:53 Initialization completed
26-Sep-2017 00:16:53 [---] Running CPU benchmarks
26-Sep-2017 00:16:53 [---] cc_config.xml not found - using defaults
26-Sep-2017 00:16:53 [---] Starting BOINC client version 7.8.2 for x86_64-apple-darwin
26-Sep-2017 00:16:53 [---] log flags: file_xfer, sched_ops, task
26-Sep-2017 00:16:53 [---] Libraries: libcurl/7.50.2 OpenSSL/1.1.0 zlib/1.2.8 c-ares/1.11.0
26-Sep-2017 00:16:53 [---] Data directory: /Library/Application Support/BOINC Data
26-Sep-2017 00:16:53 [---] OpenCL: AMD/ATI GPU 0: ATI Radeon HD 5750 (driver version 1.2 (Jun 15 2017 18:41:52), device version OpenCL 1.2, 1024MB, 1024MB available, 502 GFLOPS peak)
26-Sep-2017 00:16:53 [---] OpenCL CPU: Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz (OpenCL driver vendor: Apple, driver version 1.1, device version OpenCL 1.2)
26-Sep-2017 00:16:53 [---] Version change (7.6.34 -> 7.8.2)
26-Sep-2017 00:16:53 [---] Host name: homer.informatics.indiana.edu
26-Sep-2017 00:16:53 [---] Processor: 4 GenuineIntel Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz [x86 Family 6 Model 30 Stepping 5]
26-Sep-2017 00:16:53 [---] Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clfsh ds acpi mmx fxsr sse sse2 ss htt tm pbe pni dtes64 mon dscpl vmx smx est tm2 ssse3 cx16 tpr pdcm sse4_1 sse4_2 popcnt
26-Sep-2017 00:16:53 [---] OS: Mac OS X 10.12.6 (Darwin 16.7.0)
26-Sep-2017 00:16:53 [---] Memory: 8.00 GB physical, 343.05 GB virtual
26-Sep-2017 00:16:53 [---] Disk: 488.25 GB total, 342.81 GB free
26-Sep-2017 00:16:53 [---] Local time is UTC -4 hours
26-Sep-2017 00:16:53 [climateprediction.net] URL http://climateprediction.net/; Computer ID 1271511; resource share 100
26-Sep-2017 00:16:53 [SETI@home] URL http://setiathome.berkeley.edu/; Computer ID 6918814; resource share 100
26-Sep-2017 00:16:53 [---] General prefs: from http://boinc.bakerlab.org/rosetta/ (last modified 22-Nov-2006 00:28:59)
26-Sep-2017 00:16:53 [---] Computer location: work
26-Sep-2017 00:16:53 [---] General prefs: no separate prefs for work; using your defaults
26-Sep-2017 00:16:53 [---] Reading preferences override file
26-Sep-2017 00:16:53 [---] Preferences:
26-Sep-2017 00:16:53 [---] max memory usage when active: 4096.00 MB
26-Sep-2017 00:16:53 [---] max memory usage when idle: 7372.80 MB
26-Sep-2017 00:16:53 [---] max disk usage: 48.82 GB
26-Sep-2017 00:16:53 [---] don't compute while active
26-Sep-2017 00:16:53 [---] don't use GPU while active
26-Sep-2017 00:16:53 [---] suspend work if non-BOINC CPU load exceeds 25%
26-Sep-2017 00:16:53 [---] (to change preferences, visit a project web site or select Preferences in the Manager)
26-Sep-2017 00:16:53 Initialization completed
26-Sep-2017 00:16:53 [---] Running CPU benchmarks
26-Sep-2017 00:16:53 [---] cc_config.xml not found - using defaults
26-Sep-2017 00:16:53 [---] Starting BOINC client version 7.8.2 for x86_64-apple-darwin
26-Sep-2017 00:16:53 [---] log flags: file_xfer, sched_ops, task
26-Sep-2017 00:16:53 [---] Libraries: libcurl/7.50.2 OpenSSL/1.1.0 zlib/1.2.8 c-ares/1.11.0
26-Sep-2017 00:16:53 [---] Data directory: /Library/Application Support/BOINC Data
26-Sep-2017 00:16:53 [---] OpenCL: AMD/ATI GPU 0: ATI Radeon HD 5750 (driver version 1.2 (Jun 15 2017 18:41:52), device version OpenCL 1.2, 1024MB, 1024MB available, 502 GFLOPS peak)
26-Sep-2017 00:16:53 [---] OpenCL CPU: Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz (OpenCL driver vendor: Apple, driver version 1.1, device version OpenCL 1.2)
26-Sep-2017 00:16:53 [---] Version change (7.6.34 -> 7.8.2)
26-Sep-2017 00:16:53 [---] Host name: homer.informatics.indiana.edu
26-Sep-2017 00:16:53 [---] Processor: 4 GenuineIntel Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz [x86 Family 6 Model 30 Stepping 5]
26-Sep-2017 00:16:53 [---] Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clfsh ds acpi mmx fxsr sse sse2 ss htt tm pbe pni dtes64 mon dscpl vmx smx est tm2 ssse3 cx16 tpr pdcm sse4_1 sse4_2 popcnt
26-Sep-2017 00:16:53 [---] OS: Mac OS X 10.12.6 (Darwin 16.7.0)
26-Sep-2017 00:16:53 [---] Memory: 8.00 GB physical, 343.05 GB virtual
26-Sep-2017 00:16:53 [---] Disk: 488.25 GB total, 342.81 GB free
26-Sep-2017 00:16:53 [---] Local time is UTC -4 hours
26-Sep-2017 00:16:53 [climateprediction.net] URL http://climateprediction.net/; Computer ID 1271511; resource share 100
26-Sep-2017 00:16:53 [SETI@home] URL http://setiathome.berkeley.edu/; Computer ID 6918814; resource share 100
26-Sep-2017 00:16:53 [---] General prefs: from http://boinc.bakerlab.org/rosetta/ (last modified 22-Nov-2006 00:28:59)
26-Sep-2017 00:16:53 [---] Computer location: work
26-Sep-2017 00:16:53 [---] General prefs: no separate prefs for work; using your defaults
26-Sep-2017 00:16:53 [---] Reading preferences override file
26-Sep-2017 00:16:53 [---] Preferences:
26-Sep-2017 00:16:53 [---] max memory usage when active: 4096.00 MB
26-Sep-2017 00:16:53 [---] max memory usage when idle: 7372.80 MB
26-Sep-2017 00:16:53 [---] max disk usage: 48.82 GB
26-Sep-2017 00:16:53 [---] don't compute while active
26-Sep-2017 00:16:53 [---] don't use GPU while active
26-Sep-2017 00:16:53 [---] suspend work if non-BOINC CPU load exceeds 25%
26-Sep-2017 00:16:53 [---] (to change preferences, visit a project web site or select Preferences in the Manager)
26-Sep-2017 00:16:53 Initialization completed
26-Sep-2017 00:16:53 [---] Running CPU benchmarks
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Richard Haselgrove
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Message 81584 - Posted: 26 Sep 2017, 7:25:12 UTC - in response to Message 81583.  

Your symptoms are exactly the same as several other users running climateprediction.net on Linux or OS X.

See explanations and workrounds in the thread BOINC client crashes immediately at startup (macOS 10.12.6)

(This thread used to refer to version 7.8.2 in the title, but we've verified that the problem isn't version-specific)
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Message 81585 - Posted: 26 Sep 2017, 7:29:55 UTC - in response to Message 81583.  

Looks like you posted the same piece of log multiple time, cut off at running benchmarks. Sure interested to know what happens afterwards, which you can find in the STDOUTDAE.TXT file located in Data directory: /Library/Application Support/BOINC Data
Coelum Non Animum Mutant, Qui Trans Mare Currunt
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Message 81586 - Posted: 26 Sep 2017, 9:04:10 UTC - in response to Message 81585.  

Crashing and restarting at the point where the last item written to the event log is 'Running CPU benchmarks' is exactly the symptom we discovered in the CPDN batch 658 reports last week - see the thread I linked previously.
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Message 82924 - Posted: 13 Nov 2017, 17:39:54 UTC - in response to Message 81586.  

Thank you Richard, following your advice I was able to get BOINC to work again. I subsequently upgraded to 7.8.3.

A few days ago it stopped working again. But this time *nothing* is written to stdoutdae.txt. The last entry is below (everything seemed to be fine). I just upgraded to 7.8.4; I can launch BOINC Manager but nothing happens and nothing is written to log.

I suspecting this is a different problem than before, but the outcome is the same -- cannot connect. Any suggestions appreciated!

-Fil

10-Nov-2017 18:32:07 [---] cc_config.xml not found - using defaults
10-Nov-2017 18:32:07 [---] Starting BOINC client version 7.8.3 for x86_64-apple-darwin
10-Nov-2017 18:32:07 [---] log flags: file_xfer, sched_ops, task
10-Nov-2017 18:32:07 [---] Libraries: libcurl/7.50.2 OpenSSL/1.1.0 zlib/1.2.8 c-ares/1.11.0
10-Nov-2017 18:32:07 [---] Data directory: /Library/Application Support/BOINC Data
10-Nov-2017 18:32:07 [---] OpenCL: AMD/ATI GPU 0: ATI Radeon HD 5750 (driver version 1.2 (Oct 4 2017 01:23:00), device version OpenCL 1.2, 1024MB, 1024MB available, 502 GFLOPS peak)
10-Nov-2017 18:32:07 [---] OpenCL CPU: Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz (OpenCL driver vendor: Apple, driver version 1.1, device version OpenCL 1.2)
10-Nov-2017 18:32:07 [---] Host name: homer.informatics.indiana.edu
10-Nov-2017 18:32:07 [---] Processor: 4 GenuineIntel Intel(R) Core(TM) i5 CPU 760 @ 2.80GHz [x86 Family 6 Model 30 Stepping 5]
10-Nov-2017 18:32:07 [---] Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clfsh ds acpi mmx fxsr sse sse2 ss htt tm pbe pni dtes64 mon dscpl vmx smx est tm2 ssse3 cx16 tpr pdcm sse4_1 sse4_2 popcnt
10-Nov-2017 18:32:07 [---] OS: Mac OS X 10.12.6 (Darwin 16.7.0)
10-Nov-2017 18:32:07 [---] Memory: 8.00 GB physical, 343.80 GB virtual
10-Nov-2017 18:32:07 [---] Disk: 488.25 GB total, 343.55 GB free
10-Nov-2017 18:32:07 [---] Local time is UTC -5 hours
10-Nov-2017 18:32:07 [climateprediction.net] URL http://climateprediction.net/; Computer ID 1271511; resource share 100
10-Nov-2017 18:32:07 [SETI@home] URL http://setiathome.berkeley.edu/; Computer ID 6918814; resource share 100
10-Nov-2017 18:32:07 [---] General prefs: from http://boinc.bakerlab.org/rosetta/ (last modified 22-Nov-2006 00:28:59)
10-Nov-2017 18:32:07 [---] Computer location: work
10-Nov-2017 18:32:07 [---] General prefs: no separate prefs for work; using your defaults
10-Nov-2017 18:32:07 [---] Reading preferences override file
10-Nov-2017 18:32:07 [---] Preferences:
10-Nov-2017 18:32:07 [---] max memory usage when active: 4096.00 MB
10-Nov-2017 18:32:07 [---] max memory usage when idle: 7372.80 MB
10-Nov-2017 18:32:07 [---] max disk usage: 48.82 GB
10-Nov-2017 18:32:07 [---] don't compute while active
10-Nov-2017 18:32:07 [---] don't use GPU while active
10-Nov-2017 18:32:07 [---] suspend work if non-BOINC CPU load exceeds 25%
10-Nov-2017 18:32:07 [---] (to change preferences, visit a project web site or select Preferences in the Manager)
10-Nov-2017 18:32:07 Initialization completed
10-Nov-2017 18:32:07 [---] Suspending computation - computer is in use
10-Nov-2017 18:32:07 [---] Suspending network activity - computer is in use
10-Nov-2017 18:33:06 [---] Resuming network activity
10-Nov-2017 18:33:06 [SETI@home] Sending scheduler request: To report completed tasks.
10-Nov-2017 18:33:06 [SETI@home] Reporting 2 completed tasks
10-Nov-2017 18:33:06 [SETI@home] Requesting new tasks for AMD/ATI GPU
10-Nov-2017 18:33:45 [---] Suspending computation - computer is in use
10-Nov-2017 18:33:45 [---] Suspending network activity - computer is in use
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Message 82929 - Posted: 13 Nov 2017, 19:26:09 UTC - in response to Message 82924.  

I'm afraid I'm not a Mac specialist, and we're on the bleeding edge here...

So far as I know, the only reason for releasing BOINC v7.8.4 for Macs was because some ATI/AMD graphics cards were reporting negative amounts of video memory. Your HD 5750 reported "1024MB available" under BOINC v7.8.3, which sounds perfectly reasonable to me.

My suggestion is that you don't need the upgrade, and you should revert to v 7.8.3: in the meantime, we'll let Charlie know that the memory size update may need to be revisited.
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Message 83007 - Posted: 16 Nov 2017, 19:12:35 UTC - in response to Message 82929.  

My suggestion is that you don't need the upgrade, and you should revert to v 7.8.3: in the meantime, we'll let Charlie know that the memory size update may need to be revisited.


Thank you Richard, but the problem was already happening with v 7.8.3. I upgraded only to see if it might fix the problem. So reverting won't fix :-(
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Message 83008 - Posted: 16 Nov 2017, 19:27:46 UTC - in response to Message 83007.  

My suggestion is that you don't need the upgrade, and you should revert to v 7.8.3: in the meantime, we'll let Charlie know that the memory size update may need to be revisited.
Thank you Richard, but the problem was already happening with v 7.8.3. I upgraded only to see if it might fix the problem. So reverting won't fix :-(
Charlie has had a quick look, and confirmed that there's nothing new in v7.8.4 that should be getting in the way. He has suggested trying to re-install v7.8.3 with a freshly-downloaded copy of the installer (in case of corruption of the original), though I must confess I'm sceptical about that idea - in my experience downloads either fail completely or get through 100% correct: very rarely do they get corrupted in transit these days.

I would suggest that you have a look at the adjacent thread Any known problems with OSX 10.13 APFS? - there are some useful posts in there about additional tests you could perform and information you could provide us with. Ignore the APFS in the title - the consensus seems to be that it's a red herring, and the actual problem is similar to yours.
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Message 83033 - Posted: 18 Nov 2017, 0:52:14 UTC - in response to Message 83008.  

Thank you but none of those suggestions helped.

I tried with fresh reinstalls of 7.8.3 (and even 7.8.4) to no avail. The client does not run and the manager hangs. Nothing is written to log -- the file stdoutdae.txt is not even created!

Giving up on BOIC for the time being...
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Message 83442 - Posted: 2 Dec 2017, 0:07:39 UTC - in response to Message 83033.  

Well, after restarting the Mac, BOINC restarted and it seems to be working...
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Message boards : Questions and problems : Cannot connect to client

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