Since v.7.2.42 I am not able to update to newer version.

Message boards : Questions and problems : Since v.7.2.42 I am not able to update to newer version.
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robert1701

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Joined: 13 Sep 17
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Belgium
Message 81191 - Posted: 13 Sep 2017, 21:00:11 UTC
Last modified: 13 Sep 2017, 21:04:43 UTC

Since v.7.2.42 I am not able to update to newer version. That is a long time now. I am still using this old version:



I get the message there is a newer version available, I download it, start the installation, but the installation always gets stranded here:



The instruction on 0x5bc46935 refers to memory at 0x013fde20. The read or write operation on the memory failed.

This computer still runs on Windows-XP SP3 32bit.

What to do?
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Netherlands
Message 81192 - Posted: 13 Sep 2017, 21:25:20 UTC - in response to Message 81191.  

Doing a search on the Dutch error, I found a thread filled with Belgians with the same problem, and here it was - at the time - the Kaspersky anti-virus/firewall software that caused the error. Anti-virus software does make sense because it will scan every executable at the time it's started.

So the question here is, do you have anti-virus installed and from whom, which version?
What happens when you temporarily disable the AV before trying to install a newer BOINC?
Jord
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robert1701

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Belgium
Message 81194 - Posted: 13 Sep 2017, 21:37:41 UTC

Nope. Deactivating the antivirus did not help. Still the same problem occurs.

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robert1701

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Belgium
Message 81196 - Posted: 13 Sep 2017, 21:57:02 UTC
Last modified: 13 Sep 2017, 22:04:23 UTC

Will I have to remove Boinc completely from my computer?

Than I'll probably will have to start looking for my account information for the reinstall?

What if I lost this information after my previous computer crash?


Real picture of my screen some time ago. A bit later, it did not startup again at all.

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Finland
Message 81283 - Posted: 15 Sep 2017, 14:29:08 UTC - in response to Message 81196.  

If 7.2.42 is working correctly you don't have to update.

The blue screen points to Avira. Note that Avira has not supported XP since April 2016.
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Message boards : Questions and problems : Since v.7.2.42 I am not able to update to newer version.

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