Stuck on blank sceen

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Joined: 30 Oct 12
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Message 46158 - Posted: 30 Oct 2012, 0:56:11 UTC
Last modified: 30 Oct 2012, 1:02:16 UTC

I had important work open in word and now this program starts and I move the mouse while it says it's loading and I've been at this stupid blank screen for 20 minutes. Nothing works and I'm very unhappy with this program. I need to save this document and I have limited time. I appreciate any support.

Windows 7 Home Premium
AMD Radeon 6550D graphics
I don't know which version it's running because I can't get into the computer.
Running only SETI@home
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Message 46159 - Posted: 30 Oct 2012, 3:54:14 UTC - in response to Message 46158.  

Thanks for the support, lost my work, have to start over.
It was running version 7.0.28, uninstalled. I'm not going to use this anymore.
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Profile Jord
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Message 46163 - Posted: 30 Oct 2012, 18:42:24 UTC

Sorry to see you go, but I am asleep at between 11pm and 7am Central European Time. There's really not that many people checking these boards 24/7.

In any case, a next person landing himself in a same situation, try to press CTRL + ALT + DEL simultaneously. This should bring up a screen where you can go to the Windows Task Manager. It can take a while for this screen to come up, so have patience.

When you have managed to get to the WTM, kill (End Process) the boinc.exe process.

Of course, Word has an option to auto-save every minute to so-many minutes, just for cases like this. I think the minimum default time that it saves drafts is 5 minutes. You could've checked the drafts section.
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Message 46181 - Posted: 31 Oct 2012, 22:57:31 UTC - in response to Message 46163.  

I actually did press CTRL + ALT + DELETE initially when it happened because it had previously been on the blank screen for some time. But when I did that it didn't bring up a screen. It only had seemed like it was bringing it to the desktop.

And did I say Word? I meant Wordpad. It didn't require those fancy features for 200$ with Microsoft Office.
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Message boards : Questions and problems : Stuck on blank sceen

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