Bionic crash

Message boards : Questions and problems : Bionic crash
Message board moderation

To post messages, you must log in.

AuthorMessage
Rotorgeek

Send message
Joined: 20 Aug 12
Posts: 8
United States
Message 45370 - Posted: 20 Aug 2012, 22:02:53 UTC
Last modified: 20 Aug 2012, 22:04:14 UTC

I have done a few forum and Google searches so forgive me if this problem has been covered, I didn’t see it.

I did a new install for a new MB and proc. Since installing the full set of software and drivers, I cannot get Bionic to run. It gives me an error message as soon as it launches or loads on boot up "BIONIC client has stopped working" and problem details of
Problem signature:
Problem Event Name: APPCRASH
Application Name: boinc.exe
Application Version: 7.0.28.0
Application Timestamp: 4fb2b546
Fault Module Name: StackHash_8ded
Fault Module Version: 6.1.7601.17725
Fault Module Timestamp: 4ec4aa8e
Exception Code: c0000374
Exception Offset: 00000000000c40f2
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 8ded
Additional Information 2: 8ded6773a7f86acd1f8d27682964ce32
Additional Information 3: d316
Additional Information 4: d316e5333b5c5710f3e67860c85f79d1

Computer parts
Win 7 64 bit
i7-3770K
Asus P8Z77-V Pro
16gb Corsair mem
NVIDIA GeForce GTX 560 Ti running primary monitor
Intel HD Graphics 4000 running secondary monitor via Quick Sync

When I select close the program, the manager doesn’t actually close and error repeats 3 times before actually stopping. I have un/reinstalled a few times but nothing changes. I made an exception for the program and the IP in my firewall.

Any help would be greatly appreciated. I hope I’m overlooking something easy so I can get back to work, errrummm downtime… LOL
ID: 45370 · Report as offensive
Profile Jord
Volunteer tester
Help desk expert
Avatar

Send message
Joined: 29 Aug 05
Posts: 15483
Netherlands
Message 45371 - Posted: 20 Aug 2012, 22:21:01 UTC - in response to Message 45370.  

Please check in your BOINC data directory (default at C:\Programdata\BOINC\) for the stderrdae.txt file and post its contents.

Apropos, it's BOINC, not Bionic.
This in case you start typing in wrong paths.

Extra question, do you have OpenCL drivers installed for the Intel HD Graphics 4000 chipset? Or do you have the Intel OpenCL SDK installed?
ID: 45371 · Report as offensive
Rotorgeek

Send message
Joined: 20 Aug 12
Posts: 8
United States
Message 45372 - Posted: 20 Aug 2012, 22:38:10 UTC

All the data in there if from the 18-19th, nothing noted for today. It was working fine yesterday. Last logs seem to be normal stuff. Apparently not all of it got erased in the uninstall.
Just some of the log.

19-Aug-2012 14:18:33 [---] No config file found - using defaults
19-Aug-2012 14:18:33 [---] Starting BOINC client version 7.0.28 for windows_x86_64
19-Aug-2012 14:18:33 [---] log flags: file_xfer, sched_ops, task
19-Aug-2012 14:18:33 [---] Libraries: libcurl/7.25.0 OpenSSL/1.0.1 zlib/1.2.6
19-Aug-2012 14:18:33 [---] Data directory: C:\ProgramData\BOINC
19-Aug-2012 14:18:33 [---] Running under account Mciah
19-Aug-2012 14:18:33 [---] Processor: 8 GenuineIntel Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz [Family 6 Model 58 Stepping 9]
19-Aug-2012 14:18:33 [---] Processor: 256.00 KB cache
19-Aug-2012 14:18:33 [---] Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss htt tm pni ssse3 cx16 sse4_1 sse4_2 syscall nx lm vmx tm2 popcnt aes pbe
19-Aug-2012 14:18:33 [---] OS: Microsoft Windows 7: Home Premium x64 Edition, Service Pack 1, (06.01.7601.00)
19-Aug-2012 14:18:33 [---] Memory: 15.89 GB physical, 31.78 GB virtual
19-Aug-2012 14:18:33 [---] Disk: 1.82 TB total, 1.68 TB free
19-Aug-2012 14:18:33 [---] Local time is UTC -6 hours
19-Aug-2012 14:18:33 [---] NVIDIA GPU 0: GeForce GTX 560 Ti (driver version 301.42, CUDA version 4.20, compute capability 2.1, 1024MB, 875MB available, 1275 GFLOPS peak)
19-Aug-2012 14:18:33 [---] OpenCL: NVIDIA GPU 0: GeForce GTX 560 Ti (driver version 301.42, device version OpenCL 1.1 CUDA, 1024MB, 875MB available)
19-Aug-2012 14:18:33 [Einstein@Home] URL http://einstein.phys.uwm.edu/; Computer ID 5695208; resource share 100
19-Aug-2012 14:18:33 [SETI@home] URL http://setiathome.berkeley.edu/; Computer ID 6749016; resource share 100
19-Aug-2012 14:18:33 [---] No general preferences found - using defaults
19-Aug-2012 14:18:33 [---] Reading preferences override file
19-Aug-2012 14:18:33 [---] Preferences:
19-Aug-2012 14:18:33 [---] max memory usage when active: 8135.59MB
19-Aug-2012 14:18:33 [---] max memory usage when idle: 14644.05MB
19-Aug-2012 14:18:33 [---] max disk usage: 10.00GB
19-Aug-2012 14:18:33 [---] max CPUs used: 6
19-Aug-2012 14:18:33 [---] don't compute while active
19-Aug-2012 14:18:33 [---] don't use GPU while active
19-Aug-2012 14:18:33 [---] suspend work if non-BOINC CPU load exceeds 25 %
19-Aug-2012 14:18:33 [---] (to change preferences, visit the web site of an attached project, or select Preferences in the Manager)
19-Aug-2012 14:18:33 [---] Not using a proxy
Initialization completed
19-Aug-2012 14:18:33 [---] Suspending computation - computer is in use
ID: 45372 · Report as offensive
Rotorgeek

Send message
Joined: 20 Aug 12
Posts: 8
United States
Message 45373 - Posted: 20 Aug 2012, 22:43:10 UTC - in response to Message 45371.  

Extra question, do you have OpenCL drivers installed for the Intel HD Graphics 4000 chipset? Or do you have the Intel OpenCL SDK installed?


I see "OpenCL" in a few places in the Driver files list.
ID: 45373 · Report as offensive
Profile Jord
Volunteer tester
Help desk expert
Avatar

Send message
Joined: 29 Aug 05
Posts: 15483
Netherlands
Message 45374 - Posted: 20 Aug 2012, 22:47:00 UTC - in response to Message 45372.  

Apparently not all of it got erased in the uninstall.

A BOINC uninstallation just deletes the BOINC program files. It leaves the BOINC limited user account, work groups and data directory in place.

Uhm... check the C:\Program Files\ and C:\Program Files (x86)\ directories, please. In which of these is there a BOINC directory?
ID: 45374 · Report as offensive
Rotorgeek

Send message
Joined: 20 Aug 12
Posts: 8
United States
Message 45375 - Posted: 20 Aug 2012, 22:48:50 UTC - in response to Message 45374.  

Its in C:\program files

Not the X86
ID: 45375 · Report as offensive
Rotorgeek

Send message
Joined: 20 Aug 12
Posts: 8
United States
Message 45376 - Posted: 20 Aug 2012, 22:51:04 UTC

I also renamed the original ProgramData\BIONIC folder just to see if it helped.. It had the same error.
ID: 45376 · Report as offensive
Profile Jord
Volunteer tester
Help desk expert
Avatar

Send message
Joined: 29 Aug 05
Posts: 15483
Netherlands
Message 45377 - Posted: 20 Aug 2012, 22:55:48 UTC - in response to Message 45375.  

OK, that was just to check if it was in the right directory.

You say you installed a new motherboard an processor.
- Did you reinstall Windows afterwards?
- Did you do that with the BOINC data directory in place on the drive?
- Have you checked permissions on the BOINC Data directory?
-- Have you tried to force ownership, using the "change owner to:" tool from the Advanced Security Settings dialog?
ID: 45377 · Report as offensive
Rotorgeek

Send message
Joined: 20 Aug 12
Posts: 8
United States
Message 45378 - Posted: 20 Aug 2012, 23:06:38 UTC - in response to Message 45377.  

OK, that was just to check if it was in the right directory.

You say you installed a new motherboard an processor.
- Did you reinstall Windows afterwards?

Yes, full clean format and install but it was working untill I did the video drivers and update

- Did you do that with the BOINC data directory in place on the drive?
not sure what you mean here, but uninstalled, renamed then installed fresh from the web

- Have you checked permissions on the BOINC Data directory?
-- Have you tried to force ownership, using the "change owner to:" tool from the Advanced Security Settings dialog?

I am the admin and only account on the computer.
ID: 45378 · Report as offensive
Rotorgeek

Send message
Joined: 20 Aug 12
Posts: 8
United States
Message 45379 - Posted: 20 Aug 2012, 23:11:45 UTC

Just noticed the tray icon is still active and has a red dot. It says "Not connected to a client." When you hover over it.
ID: 45379 · Report as offensive
Profile Jord
Volunteer tester
Help desk expert
Avatar

Send message
Joined: 29 Aug 05
Posts: 15483
Netherlands
Message 45380 - Posted: 20 Aug 2012, 23:26:40 UTC - in response to Message 45378.  
Last modified: 20 Aug 2012, 23:28:49 UTC

I am the admin and only account on the computer.

Actually, there'll be a "Guest" account, (an "Administrator" account) and the "boinc_master" and "boinc_projects" accounts on the system now as well. You can check that with "Net User" from a command line window. ;)

Now then, use Windows Explorer to open C:\Programdata\
Right Click on BOINC (still not Bionic).
Choose Properties.
Choose Security.
Please post the "Group or user names" and their permissions for the system.

Have you got an anti virus software package installed?
Did you exclude the BOINC Data directory from being actively scanned? -- if not, do this first. Also do this for other anti-malware packages.
Do you have BOINC allowed through your firewall?
-- boinc.exe needs access on TCP 80 and 443
-- boinc.exe and boincmgr.exe need access on TCP 31416 for localhost (127.0.0.1)

Check in Windows Event Viewer (Start->Administrative Tools->Event Viewer) for any yellow or red markers in and around the problem times.

- Did you install the Nvidia drivers from the Nvidia download page?
- Did you install the Intel (motherboard chipset) drivers from the Intel download page?
- Which BIOS version is your motherboard?
You wrote:
I see "OpenCL" in a few places in the Driver files list.

- Where, exactly?
ID: 45380 · Report as offensive
Richard Haselgrove
Volunteer tester
Help desk expert

Send message
Joined: 5 Oct 06
Posts: 5082
United Kingdom
Message 45382 - Posted: 20 Aug 2012, 23:35:28 UTC - in response to Message 45380.  

I am the admin and only account on the computer.

Actually, there'll be a "Guest" account, (an "Administrator" account) and the "boinc_master" and "boinc_projects" accounts on the system now as well. You can check that with "Net User" from a command line window. ;)

There is always a separate, hidden, superuser account called 'Administrator', as described in

http://www.sevenforums.com/tutorials/507-built-administrator-account-enable-disable.html
ID: 45382 · Report as offensive
Profile Jord
Volunteer tester
Help desk expert
Avatar

Send message
Joined: 29 Aug 05
Posts: 15483
Netherlands
Message 45383 - Posted: 20 Aug 2012, 23:50:01 UTC - in response to Message 45378.  

You say you installed a new motherboard an processor.
- Did you reinstall Windows afterwards?

Yes, full clean format and install but it was working untill I did the video drivers and update

Do you remember which video drivers? The ones for your Nvidia card or the Intel GPU?

I'm highly suspecting the Intel OpenCL drivers for this, as it's given other people problems --although no complete client crash. There doesn't seem to be a way to uninstall only the OpenCL component of these drivers, though. They're integrated in the "Intel Graphics Media Accelerator Driver" package. Unless they show up as being separate in the Uninstall a program tool in Windows.
ID: 45383 · Report as offensive
Rotorgeek

Send message
Joined: 20 Aug 12
Posts: 8
United States
Message 45384 - Posted: 21 Aug 2012, 0:02:03 UTC - in response to Message 45383.  

Well I found a new driver on the Intel page you gave. That fixed it!

Thankyou for your time and expertice.
Tell the boss I said to double your salary. =)
ID: 45384 · Report as offensive
Profile Jord
Volunteer tester
Help desk expert
Avatar

Send message
Joined: 29 Aug 05
Posts: 15483
Netherlands
Message 45385 - Posted: 21 Aug 2012, 0:07:17 UTC - in response to Message 45384.  

Tell the boss I said to double your salary. =)

Thanks for the kind wishes, but it'll still be nothing. I volunteer here.

Glad your problem's fixed, though. :-)
ID: 45385 · Report as offensive

Message boards : Questions and problems : Bionic crash

Copyright © 2024 University of California.
Permission is granted to copy, distribute and/or modify this document under the terms of the GNU Free Documentation License, Version 1.2 or any later version published by the Free Software Foundation.