Hi All,

After updating Boinc Manager to 7.8.3 (x64) I've lost credit for 2,000,000+ Work Units, anyone else had this? is there a fix. I've been a BOINC member since 2000 never had this issue before.

Regards
Mark M.
The Scottish Boinc team

You cannot lose credit, as that's stored in a database on the server of the project.
You can mismatch the directory the BOINC data was stored in locally. Check that when you installed BOINC, that it took over the original place of the data directory, especially if you put it on another drive/partition.

Default place for the data directory is at C:\Programdata\BOINC, it's a hidden directory.
If you moved it elsewhere, try to remember where that was and check that you pointed BOINC to it now as well (open BOINC Manager, press CTRL+SHIFT+E to open the Event Log and check at the top of the log what it says for data directory).

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The other possibility, if you didn't manage the folder locations carefully (though BOINC should remember that for you) is that you created a new account instead of re-using the old email address. If that happens, there will be two of you: the previous credits will be frozen, but the new credits will start from zero under the new account.

Hi,

Thanks for responding, the BOINC folder is where you stated, I haven't moved anything, I let the Installer install where it recommends. This is the first time this has happened in 17 years of use.

CHEERS,

That's the problem, I've created a new account with a different E-Mail address, DOH!!!
Can the Credit be transferred form the new account to the Original account?

THANKS again..
Mark

So, which project has lost these credits for 2,000,000+ Work Units, and where are you reading the credit information?

The definitive credit record is shown on your account page at each individual BOINC project. They are exported back to the BOINC Manager on your computer for easy reference, and they are aggregated on a number of independent statistics sites, but the source and master record is always the project.

That's the problem, I've created a new account with a different E-Mail address, DOH!!!
Can the Credit be transferred form the new account to the Original account?

Sorry, nope - the email address is the key identifier.

The best thing to do is to finish and report current work under the new email address, then 'Remove' the project from BOINC Manager and 'Add' it back again, using the old email.

OK, Thanks Richard.

Mark