Message from account manager: User not found or password wrong

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Evan Perkins

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Joined: 25 Sep 16
Posts: 1
United States
Message 72635 - Posted: 25 Sep 2016, 16:07:11 UTC

In the last few days, I've been getting an error from the BOINC Manager:

BOINCstatsBAM!: Notice from BOINC
Message from account manager: User not found or password wrong.

I've been running BOINC for years. The projects are running, but I can't sync with the servers.

I bit on the free Windows 10 upgrade. This is the log from this morning:

9/25/2016 9:32:34 AM | | cc_config.xml not found - using defaults
9/25/2016 9:32:34 AM | | Starting BOINC client version 7.6.22 for windows_x86_64
9/25/2016 9:32:34 AM | | log flags: file_xfer, sched_ops, task
9/25/2016 9:32:34 AM | | Libraries: libcurl/7.45.0 OpenSSL/1.0.2d zlib/1.2.8
9/25/2016 9:32:34 AM | | Data directory: C:\ProgramData\BOINC
9/25/2016 9:32:34 AM | | Running under account Evan
9/25/2016 9:32:34 AM | | No usable GPUs found
9/25/2016 9:32:34 AM | | Host name: Eagle
9/25/2016 9:32:34 AM | | Processor: 8 GenuineIntel Intel(R) Core(TM) i7-2630QM CPU @ 2.00GHz [Family 6 Model 42 Stepping 7]
9/25/2016 9:32:34 AM | | Processor features: fpu vme de pse tsc msr pae mce cx8 apic sep mtrr pge mca cmov pat pse36 clflush dts acpi mmx fxsr sse sse2 ss htt tm pni ssse3 cx16 sse4_1 sse4_2 popcnt aes syscall nx lm avx vmx tm2 pbe
9/25/2016 9:32:34 AM | | OS: Microsoft Windows 10: Core x64 Edition, (10.00.14393.00)
9/25/2016 9:32:34 AM | | Memory: 5.91 GB physical, 11.91 GB virtual
9/25/2016 9:32:34 AM | | Disk: 682.64 GB total, 317.26 GB free
9/25/2016 9:32:34 AM | | Local time is UTC -6 hours
9/25/2016 9:32:34 AM | | VirtualBox version: 5.0.20
9/25/2016 9:32:34 AM | Citizen Science Grid | URL http://csgrid.org/csg/; Computer ID 6895; resource share 100
9/25/2016 9:32:34 AM | Cosmology@Home | URL http://www.cosmologyathome.org/; Computer ID 265726; resource share 100
9/25/2016 9:32:34 AM | EDGeS@Home | URL http://home.edges-grid.eu/home/; Computer ID 45544; resource share 100
9/25/2016 9:32:34 AM | Einstein@Home | URL http://einstein.phys.uwm.edu/; Computer ID 12280499; resource share 100
9/25/2016 9:32:34 AM | FiND@Home | URL http://findah.ucd.ie/; Computer ID 37791; resource share 100
9/25/2016 9:32:34 AM | LHC@home 1.0 | URL http://lhcathomeclassic.cern.ch/sixtrack/; Computer ID 9970847; resource share 100
9/25/2016 9:32:34 AM | malariacontrol.net | URL http://www.malariacontrol.net/; Computer ID 1553686; resource share 100
9/25/2016 9:32:34 AM | Milkyway@Home | URL http://milkyway.cs.rpi.edu/milkyway/; Computer ID 455167; resource share 100
9/25/2016 9:32:34 AM | rosetta@home | URL http://boinc.bakerlab.org/rosetta/; Computer ID 1552603; resource share 100
9/25/2016 9:32:34 AM | SETI@home | URL http://setiathome.berkeley.edu/; Computer ID 6183311; resource share 100
9/25/2016 9:32:34 AM | VirtualLHC@home | URL http://lhcathome2.cern.ch/vLHCathome/; Computer ID 21324; resource share 100
9/25/2016 9:32:34 AM | | General prefs: from http://www.worldcommunitygrid.org/ (last modified 10-Mar-2016 21:07:30)
9/25/2016 9:32:34 AM | | Computer location: home
9/25/2016 9:32:34 AM | | General prefs: no separate prefs for home; using your defaults
9/25/2016 9:32:34 AM | | Reading preferences override file
9/25/2016 9:32:34 AM | | Preferences:
9/25/2016 9:32:34 AM | | max memory usage when active: 302.53MB
9/25/2016 9:32:34 AM | | max memory usage when idle: 5445.62MB
9/25/2016 9:32:40 AM | | max disk usage: 307.33GB
9/25/2016 9:32:40 AM | | don't compute while active
9/25/2016 9:32:40 AM | | don't use GPU while active
9/25/2016 9:32:40 AM | | (to change preferences, visit a project web site or select Preferences in the Manager)
9/25/2016 9:32:40 AM | | Suspending computation - computer is in use
9/25/2016 9:32:40 AM | | Suspending network activity - computer is in use
9/25/2016 9:45:15 AM | | Fetching configuration file from http://bam.boincstats.com/get_project_config.php
9/25/2016 9:45:16 AM | | Contacting account manager at http://bam.boincstats.com/
9/25/2016 9:45:18 AM | BOINCstatsBAM! | Message from account manager: User not found or password wrong.
9/25/2016 9:45:32 AM | | Contacting account manager at http://bam.boincstats.com/
9/25/2016 9:45:33 AM | BOINCstatsBAM! | Message from account manager: User not found or password wrong.

Is this a problem with BOINCstatsBAM?
ID: 72635 · Report as offensive
Profile Jord
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Message 72636 - Posted: 25 Sep 2016, 16:22:16 UTC - in response to Message 72635.  

We're not in any way or form affiliated with BOINCStats BAM, other than in name. It's something that they did to you. So best asked or searched for on their forums.

I did a search there and in general it seems to fix itself over time if you leave it alone (can take 10 days), or if you need a quick fix, remove the account manager and add it again. The latter is best done with BOINC set to No New Tasks per project, and after you ran all work to completion and reported it of course.
ID: 72636 · Report as offensive

Message boards : Questions and problems : Message from account manager: User not found or password wrong

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